All ideas

We'd like to see support of the RC Scheduler add-in for Outlook on Microsoft Duo.

Billing contact person should be contacted through RingCentral number in all cases except if the service is no longer available for some reason.

Many of our users have custom rules with a custom voicemail greeting. They use them for "out of office", "in a meeting", "out to lunch", etc. When a Custom rule is applied, the custom greeting is heard by callers dialing the DID and through the ma...

I contacted support to ask how to Block calls for our internal paging system for all external lines and only allow calls from internal extensions. Currently anyone can call that number send a page throughout the organization. They told me to go to...

When calling leads, we leave the same voicemail 100s of times a date. Would like to have a way to click to play recording to the customers voicemail. So when calling out and voicemail prompts me I would like to leave the pre-recorded message at th...

We recently discovered that when you add new users to a multi-site it automatically changes the user's schedule from 24 hours to custom. It then copies the site hours under the Auto Receptionist. If the site hours are changed, the user hours remai...

The ability for queue managers to see who is calling while the call is in progress from live reporting. Attached is a queue dashboard where there is a "waiting" call but there is no option to see the number of the waiting caller.

When using the RC phone app or in meetings we have the ability to suppress background noise. We utilize the RC Contact Center and have received customer complaints on noise level. The RC web phone does not have the ability to suppress.

Currently, there does not seem to be an integration with the RingCentral MVP App and our desk phones. Meaning if I am logged in to the APP there is no feature that allows me to make the App my primary source for calls. If I am logged into the App,...

currently we have KPIs for total calls and avg handle time. For call/agent volume metrics/models it is desireable to get also the number of calls that concurrently are handled on hte system at a given time.