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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

All ideas

Showing 7576 of 7576

Independent login/logout for desk phone and RC app for call queue members.

A call queue member may wish their desk phone to remain in queue but their software app not, and vice versa.
Remote Access RMATS almost 2 years ago in RingCentral Phone 0 Under review

Avaya Crisis Mode for RingCentral System

Avaya has a Crisis Mode in their existing on premise system that allows a Receptionist to see which extension dialed 911 within their organization. Would it be possible for RingCentral to enable this feature as well, please and thanks?
Derrick Rottler over 2 years ago in RingCentral Phone 0 Under review

Archiving call recordings made prior to installing archiver

We installed the archiver approximately 30 days after we installed RC and learned, unfortunately, that the call recordings prior to installation are unable to be archived. It would be great to have a manual way to save those calls or set date para...
Joe Batie 8 months ago in RingCentral Admin Portal 1 New

Call indentifier, provide the name in the reports

The callers dialed number should reflect both the number and name in the reports Example 877-842-3210 United Healthcare or Unknown, if its unknow, we shall able to add the name similar to Truecaller
Julian Sanjeev 8 months ago in RingCentral Analytics 1 Needs more information

Allow Add Number to Block Via Mobile App

A call or text comes in and you know it’s spam. The mobile app doesn’t have a quick way to add the number to the Block Number list. In fact, adding this “new” idea was a painful process via mobile as well. It’s as if you don’t want the idea or fea...
Richard Yeager 8 months ago in RingCentral Mobile App 0 New

IVR menu send chatbot link

From the IVR menu, give the caller the option to receive a chat link to start a chat with a bot. The link can be organic ring central or to an external service.
Jim Shields 8 months ago in RingCentral Admin Portal 0 New

Keep the running time of a parked call and not start a new call time

The customer would like when putting a call on park and then picking it up to display the total time of the call, not start a new time.
Nactel Admin 8 months ago in RingCentral Phone 0 New

Merge Calls in Mobile App and THEN be able to leave as the Host

Very simple. On the mobile app, accept a call, add a call, merge those calls, and then exit the call as the host, while the remaining callers stay connected. This is great for introducing two callers and then being able to exit the conference call...
Guest over 2 years ago in RingCentral Mobile App 1 Under review

Sort SMS/text messages into folders

We send so many texts a day and it would be super helpful to be able to categorize them in folders. For example, a marketing folder, a working on folder, waiting for information folder....etc. Instead of having to wade through hundreds of texts to...
Adam Swenka over 2 years ago in RingCentral Phone 1 Under review

Pull data only from selected users

It seems like the 'missed' calls are calculated from EVERYONE, rather than the selected users. We realized this because our formulas in google sheets doesn't equal 100% with the answered by the 13 users and missed.
Guest almost 2 years ago in RingCentral Analytics 3 Future consideration