Skip to Main Content

All ideas

Showing 6566 of 6566

Ability to track number of calls transferred from main number to other extensions

To track the number of calls actually answered on the main line. The current statistics only show the inbound/outbound calls but the number of calls that ignored or transferred to other extensions.
Guest over 1 year ago in RingCentral Analytics 1 Planned

Huge Security Vulnerability: Remove the "Express Link" feature or provide an option to disable it tenant-wide

For those who haven't noticed it, RingCentral's mobile app has an "Express Link" sign-in feature. The feature is mentioned in this KB article: "Please note: If you’re logging with...
Guest almost 3 years ago in RingCentral Web/Desktop App 1 Will not implement

Please add app for add-in integration

This is the best to-do list, daily planner and organizer
Paul Caro 9 months ago in RingCentral Integrations 0 Under review

Don't need a DID to have a phone or make an external call

Other provider solutions do not require a DID to be assigned to an extension in order to use a desk phone or make external calls. There must be some way to provide this functionality in RingCentral in the future.
Daniel Cayea 9 months ago in RingCentral Web/Desktop App 0 Under review

Outlook Addon text location

Allow an option to paste the meeting info to be at the of the email chain instead of the at bottom. Currently if the user has long email chain and schedules via the scheduler then it pastes at the bottom of the email making it hard for the receivi...
Abdullah Bakr 9 months ago in RingCentral Meetings & Webinar 0 Under review

Add the ability for multiple extension to listen to the same call simultaniously

Our sales team would like the ability to have multiple agents and managers listen to the same active call at the same time for training purposes.
Robie Mays about 2 years ago in RingCentral Contact Center 1 Under review

Call to external number notifying a voicemail was left

Have an inbound call routed to a specific call queue based on a custom answering rule set up. That call would then go to voicemail letting the caller know to leave a detailed message. Once the voicemail is left, the member that is designated to an...
Joseph Cazar over 1 year ago in RingCentral Admin Portal 0 Under review

Direct hotline for Developer Team (API)

It would be better if RingCentral has a developer hotline, a front facing developer team (API) aside from the integration team. Customers would appreciate full customer service like with other products where folks can call in to support.
Vince Vales Jr over 1 year ago in Developer Platform and APIs 1 Already exists

Add column to show amount of time each user was active under performance report

This would help to verify even call distribution. When reporting on a weekly or monthly basis, this would show us why a user may have a lower number of calls without having to leave the system and check the company calendar to see if they were out...
Marcus Webster over 1 year ago in RingCentral Analytics 0 Planned

Improve the Presence Extension Selection Screen

Currently when trying to configure presence on a phone, you have to click on each button, search for the extension and then assign it. This is a time consuming task if you have multiple extensions to add. I would like to be able to add multiple ex...
Nick Rowland Corp almost 3 years ago in RingCentral Phone 0 Under review