All ideas

To track the number of calls actually answered on the main line. The current statistics only show the inbound/outbound calls but the number of calls that ignored or transferred to other extensions.

For those who haven't noticed it, RingCentral's mobile app has an "Express Link" sign-in feature. The feature is mentioned in this KB article: https://support.ringcentral.com/article/log-in-ringcentral-app.html "Please note: If you’re logging with...

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Other provider solutions do not require a DID to be assigned to an extension in order to use a desk phone or make external calls. There must be some way to provide this functionality in RingCentral in the future.

Allow an option to paste the meeting info to be at the of the email chain instead of the at bottom. Currently if the user has long email chain and schedules via the scheduler then it pastes at the bottom of the email making it hard for the receivi...

Our sales team would like the ability to have multiple agents and managers listen to the same active call at the same time for training purposes.

Have an inbound call routed to a specific call queue based on a custom answering rule set up. That call would then go to voicemail letting the caller know to leave a detailed message. Once the voicemail is left, the member that is designated to an...

It would be better if RingCentral has a developer hotline, a front facing developer team (API) aside from the integration team. Customers would appreciate full customer service like with other products where folks can call in to support.

This would help to verify even call distribution. When reporting on a weekly or monthly basis, this would show us why a user may have a lower number of calls without having to leave the system and check the company calendar to see if they were out...

Currently when trying to configure presence on a phone, you have to click on each button, search for the extension and then assign it. This is a time consuming task if you have multiple extensions to add. I would like to be able to add multiple ex...