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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

All ideas

Showing 7576

To Check from user extension profile which call queue the extension belongs.

I will check the user extension instead and from there i will see on which queue the extension is in. Coz right now we have 100 queues, And its troublesome to check all 100 queues just to see which queue a specific extension is missing.
Julius Flores almost 2 years ago in RingCentral Admin Portal 0 Under review

Option to limit number of sent SMS per day

Add an option to limit SMS per user or per role. A cap to prevent sending too many texts.
Valerio Santos almost 2 years ago in RingCentral Web/Desktop App 1 Under review

Option to filter direct numbers from call queues

This is important for people looking to use the call queues to track marketing sources. It would be great to see the source broken out into a graph to see the count of competing ad campaigns that funnel into a central calling group.
Guest almost 2 years ago in RingCentral Analytics 0 Under review

Paging system to ring when phone rings either 24/7 or after hours

We have an Employee line that can't be heard unless near the phone This line rings a single phone that often goes unnoticed by our day shift crew and our night shift crew due to loud machinery or not being near the phone. We would like to be able ...
Randy George almost 2 years ago in RingCentral Phone 1 Under review

Download all outbound faxes sent by all extensions

Admins want the ability to download all outbound faxes sent by all extensions on a Site; from the admin portal website, it's available on individual extensions but not for admins to access on demand. We'd have to log into each account individually...
Jake Fletcher IT almost 2 years ago in RingCentral Admin Portal 0 Under review

Customize messaging notifications by time/day

Our office does on-call in the evenings and weekends. I don't want to get a notification for every text/vm/fax, etc during office hours when users are at work. I only want text notifications during specific periods of time.
Kristen Zachary almost 2 years ago in RingCentral Admin Portal 0 Under review

messaging more like iMessage

It would be nice if your team message platform showed the messages I send on the right hand side, and the other messages on the left hand side. just like iMessage. this helps make the conversation, and who is saying what, easier to follow.
Eliot Houman almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Allow Desk phone to still answer calls regardless of call queue setting in app

We have a small business where all employees are in one small office. When a technichian is out in the field, they do not want to answer call queue calls. However, we still want to be able to answer their deskphone as a part of the call queue. We ...
Chris Arroyo Jr. about 2 years ago in RingCentral Phone 1 Under review

Allow custom rules to be forwarded to a short number

The ability to create a custom rule to forward calls to a short number that requires a hash at the end. To ring some numbers I have to put a # at the end of the number for it to ring, I can't create a custom rule to forward calls to a short number...
Steven Cane about 2 years ago in RingCentral Phone 2 Under review

Revert Video Back to Functional Release

Recordings: Have become unusable. Used to be provided as Playbacks for Training and Reference, now the Framerate and Audio is so Compressed it's useless. Add Back In the Ability to Pause and Stop Recordings to make multiple during one Meeting inst...
Jared Kaelber about 2 years ago in RingCentral Video 1 Under review