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Call Handling for Intercom

Right now, there is only one method of call handling, which works fine for incoming calls. We need to have a separate call handling feature for intercom calls. Right now, if the person you are calling is on the line or unavailable it would go back...
Kim Newberry 9 months ago in RingCentral Phone 0 Under review

Please add Redtail CRM

Please add Redtail CRM
Guest about 2 years ago in RingCentral Web/Desktop App 1 Under review

BOLD and add color options to team names, folder names, direct messages, favorites, etc...

I'm a member of 12 million teams (kidding but not), have 12 employees and 100+ coworkers who are all RingCentral addicts. It is enormously difficult to keep track of all of this and still get some REAL work done. Bold and color options would help ...
Guest about 2 years ago in RingCentral Web/Desktop App 1 Under review

Add an option to make Activity Codes invisible to agents.

We'd like to have the option to make individual Activity Codes visible or invisible to different access levels. For example, we currently have separate out-of-office Activity Codes for approved time off and unapproved time off. When agents are vie...
Guest about 2 years ago in RingCentral Contact Center 0 Under review

Auto Response for Disable SMS

Hi Team Please include a auto response for SMS disable that the SMS is not working for faield for clients SMS
company . 9 months ago in RingCentral Web/Desktop App 0 Under review

Call Data on Manually Rejected Calls

It would be useful to see that data on how many calls users manually reject an inbound queue call. This will help provide us insight on who is purposely ignoring calls and provide coaching's.
Tyler Hungness 9 months ago in RingCentral Analytics 0 Under review

Pop outs for the widgets

No description provided
Guest 9 months ago in RingCentral Analytics 0 Under review

Ability to Export the QoS Dashboard of a Meeting

To allow our participants and executives to have a referable document or visual showing the results of a meeting. The ability to simply copy the Jitter and other basic statistics is not enough. We have been Screen printing/snagging to piece togeth...
Guest over 1 year ago in RingCentral Analytics 0 Under review

Pre-stage a callback number for meetings

One thing that has been a constant issue with any of the meeting apps is the ability to call into a meeting while on the road. It would be great to be able to pre-register a phone number for a call at the time that the meeting starts. Then rather ...
David Strollo about 2 years ago in RingCentral Meetings & Webinar 0 Under review

Caller ID label

When any phone call comes through RingCentral, it would be nice to have the phone ringing say "RingCentral" because we use our personal phones as work phones, it would be great to have that distinction
Guest about 2 years ago in RingCentral Phone 1 Already exists