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Customizing Personal / Business Call after hours

Would like to check if our system can detect a personal or business call. An identifier to segregate personal and business calls directly on the RC App
Guest about 2 years ago in RingCentral Mobile App 0 Under review

SMS - Pasting Multiple Numbers In the SMS To Field

I can not believe in this day and age that you want us to enter each individual phone number to send a text. I am an insurance agent and I pull a list of cancels that have about 75 numbers and want to send a text message out weekly as a group and ...
Atlantic Agency over 2 years ago in RingCentral Admin Portal 1 Already exists

DTMF tones via speed dials

Would like the ability to add pauses and DTMF tones to speed dials within RC App so that the dtmf tones are dialed after pauses. Ex: 770-777-7777,,,12345#
LOUIS CUTAJAR over 2 years ago in RingCentral Phone 0 Under review

Bulk SMS Messages and allow hyperlinks

Bulk 500-1000 to be sent at a time. Be allowed to send hyper links instead of the original url.
Isra Kudratov about 2 years ago in RingCentral Admin Portal 1 Under review

Showing available when connecting to a call

Currently when we make a call out to someone, the status shows as available until we are connected to the other person. This should show as "on a call" during this time as well. Sometimes we have receptionists looking to transfer a call and they s...
Brayden McGraw over 1 year ago in RingCentral Web/Desktop App 0 Under review

CTRL Z it seems to keep the data in the buffer

When i am in a message and I use CTRL Z it seems to keep the data in the buffer and it if you go to another user that info is retained and if you do another CTRL Z that data appears. How can you fix this so the data does not travel from person to ...
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

Correct 2FA voice message

The 2FA call says to use the "four" digit code, but then gives us 6 numbers. The form requires 6 digits, so it works, but...
David Evans 8 months ago in RingCentral Admin Portal 0 Under review

I would like to be able to access two different RingCentral accounts as a user on the app.

I work for two companies and they are both using Ring Central. I have two different numbers, one for each company. I would like an easy way (think the way that Microsoft Outlook or Google does this) to swith between accounts so I can call from whi...
Randy Abernathy 8 months ago in RingCentral Mobile App 0 Under review

Add Fax data to Analytics reporting by EXT

Add Fax data to Analytics reporting by EXT, so I can determine all the activities an agent is performing in RING. I am currently downloading all outbound fax data and creating a separate repo
Will Snyder over 1 year ago in RingCentral Analytics 1 Future consideration

MAX agent lookup email addresses in corporate directory

When working in the MAX agent, be able to lookup and insert email addresses (to the TO/CC/BCC fields) from the corporate directory.
Ari Fass over 1 year ago in RingCentral Contact Center 0 Under review