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Add a field to MaxAgent to paste a phone number to launch a call quickly

We would like to have a field added to MaxAgent so agents can easily paste phone numbers into MaxAgent without other button clicks to make a call. Adding click to dial would be best case.
Jason Uhrinek about 1 year ago in RingCentral Contact Center 0 Future consideration

Max Agent Logout confirmation toggle so you can disable it.

We have users that get calls and voicemails assigned to their custom personal queues and when they logout of MaxAgent for the day and still have calls/voicemails, it asks if they want to reskill them. We want to be able to toggle this so it does n...
Jason Uhrinek about 1 year ago in RingCentral Contact Center 1 Future consideration

Play a Recorded message during a call

Having a recorded greeting/information message to play during call would allow us to give daily updates to our customers.
Nicolas Durelli about 1 year ago in RingCentral Phone 1 Needs more information

Quality Planner - Attach Customer Phone Number when account populates under tasks

Currently, to locate a customers account you need to search the Contact ID in interactions to locate the customer phone number. It would expedite the process to have the customer phone number populate as a header as well.
Christina Burris about 1 year ago in RingCentral Contact Center 1 Future consideration

Simple mode for Avaya Cloud Office softphone

IT would be useful to have a setting for the softphone to hide the compose text, start video conference, fax and calendar functions. We use MS Teams for these and just need the telephony features.
Chris Waddington over 2 years ago in RingCentral Phone 0 Future consideration

For RC Video: Outlook calendar automatically sync scheduled meeting with the admin portal

Updating or canceling an existing scheduled meeting from the outlook calendar should automatically sync with the admin portal. Currently, we still need to open the scheduled meeting in the outlook calendar then open RC scheduler and click update t...
Rommel Peralta about 1 year ago in RingCentral Video 0 Under review

Main text differentiate

I noticed that my main line texts are coming to me, but I don't know that until I text them back.
Kaylee Jeter about 1 year ago in RingCentral Web/Desktop App 0 Needs more information

View all messages I've sent

It would be helpful if I could view all the direct messages I've sent to all other users in my company in one place - the same way you can search for a key word to see all conversation on that key word. This would be helpful for accountability. Pr...
Juana - Juanita - Chavez she|her about 1 year ago in RingCentral Phone 0 Under review

Shopify contact details into RingCentral

Now in the era of e-commerce and considering the Shopify platform popularity increasing, would be great to have an integration (direct or Zapier) where when a new order in Shopify comes in (and it does have a phone number), to sync those details w...
Guest over 2 years ago in RingCentral Integrations 0 Future consideration

Dynamic outbound caller ID

Ability to setup rules as a company or user that would dynamically change the outbound caller ID based upon the area code being called. Ex. If you have a 972 area code and 469 area code as a company number, if you call someone with a 972 area code...
Guest over 2 years ago in RingCentral Phone 0 Future consideration