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Ability to report on metrics over time

Would love the ability to pull reports for things like talk time and total calls over the course of weeks or months at a time vs. needing to pull all of that independently; currently pulls the total, but unable to break that down into detail
Katelyn Mellinger over 1 year ago in RingCentral Analytics 0 Under review

Organizing "Presence" on phones

Best used for a receptionist type phone, it would be great to be able to easily reorganize the names in the Presence. We keep them alphabetical for our receptionists to make it easy. With the current set up, you have to delete everyone further dow...
Kent Atzinger over 1 year ago in RingCentral Admin Portal 0 Under review

Click to Dial On Computer and RingCentral Mobile

Our field sales team love the idea of being able to work from their computer and be able to click on a number on the internet or their CRM and have the number be called by their RingCentral mobile application on their mobile device.
Jason Jorde over 1 year ago in RingCentral Mobile App / RingCentral Phone 0 Under review

Ability to assign caller id names to call queue numbers

With a company consisting of different divisions, we need customers of those different divisions to recognize that specific division is calling them. Right now only the main company phone number can have a caller ID name, and the multi-site setup ...
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

Showing the complete name to appear of incoming caller ID instead of initials using the RingCentral Unified App

Showing the complete name to appear of incoming caller ID instead of initials using the RingCentral Unified App
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

recovery folder for deleted SMS

can we add a recovery folder or deleted folder for SMS via RC app or online account
John Ramirez over 2 years ago in RingCentral Admin Portal 1 Already exists

Upload Custom Cover Page as an Admin on-behalf of the user.

Hi, Please allow Admins to upload a Custom Cover Page on behalf of users and not limit it via the RingCentral Phone app. It will be great if there is an added functionality in the online portal where we could upload the cover page directly.
Eric Felipe Pada over 2 years ago in RingCentral Admin Portal 1 Under review

Allow creation of widget by department vs. call queue as we do not have a call queue

I have a department that makes outbound calls and I need the ability to easily track call volume and quality.
Guest about 2 years ago in RingCentral Analytics 0 Future consideration

Allow the incoming call blocking feature to message only extensions

Build in the block a callers number in a message only extension like it is in a full user account for those message only numbers built as fax numbers.
Tracey Lulek over 2 years ago in RingCentral Admin Portal 0 Under review

Extending the 90 Day Limitation for showing Vacation requests in Manage Request and Agent MYZONE

It would be helpful extending that 90 day system limitation to 365 days as our Agents are required to put in there vacation requests up to a year early.
Jennifer Nelson 8 months ago in RingCentral Contact Center 0 Under review