All ideas

When a popup with the interaction recording open, from "Interactions", it automatically starts playing. When evaluating calls, evaluators need to quickly press pause. Default when opening the popup should be to have to press play to listen to the ...

When using desk phones, when it is time to transfer a call. It would be nice to have the option to open the company directory and select an extension to transfer. I can see that his is possible in the APP but not with the Yealink Phone we use.

When the message screen is the main active window on my computer, I don't get an audible message notification. When another window is active window I get notifications. It would be useful to always get a notification in case I'm away from the comp...

It would be helpful to display the Status text next to the profile button if I set a status using the Share Status option. Sometimes when I use the "Turn off" option on the red DND bar I forget to change my status. It would remind me to either cha...

When making a call the user selects from a list of call types (Sales, Cases, Review etc) that are created by the end user in settings. Add a filter to the Analytics reporting titled "Call Type" so we can filter the results by a particular type of ...

We are new to ring central, and within the first week of starting the organization has received no more than a dozen video calls to the organization team that gets created for all licensed and enabled users. This is extremely disruptive on an orga...

Customer would like to block the fax message on the main number but not including SMS and calls.

Many calendars show six weeks, not just the days in a given month. For example, if I am looking at the due date and it shows today, January 27th and I know I want to schedule for February 3rd, I have to click to go to the next month. Many calendar...

It'd benefit everyone because we could actually get through to a real person in a timely fashion

Example total package is 25000 sms (1000 sms allotted to ext:101, 500 sms to ext 102 on daily basis they cant exceed until admin increase there limit) it will help users to have more control over sms and they will not be over charged.