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Allow agents to place outbound calls in maxagent while on wrap up status

users who make a series of outbound calls have to manually change status from wrap up to another status just to dial another outbound number. It is an unnecessary series of mouse clicks that add up.
Brian Casey about 1 year ago in RingCentral Contact Center 1 Future consideration

Need a whisper tone before each call to notify the agent of the skill it is coming in on.

This will allow the agent to greet the customer based on the line of business the the customer is calling in on.
Timothy Larsen about 1 year ago in RingCentral Contact Center 3 Already exists

Retrieve data In Ring Central Video Meetings

Retrive past chats, pictures and videos on Ring Central Video platform
Anthony Jabal about 1 year ago in RingCentral Video 0 Under review

Add Trusted Caller and Allow Changing Robocall message to Auto Receptionist

It would be useful to be able to change the default message when Robocall Block is enabled and add a 'Trusted Caller' whitelist to the Auto-Receptionist. This would allow us to let people know their call has been blocked as suspected robocaller th...
Burt Abreu about 1 year ago in RingCentral Admin Portal 0 Under review

Schedule a Webinar on Someone's Behalf

An RC webinar licence-holder should be able to schedule a webinar on someone else's behalf, allowing them to start and end the webinar without the licence-holder being present.
Fanny St Hilaire about 1 year ago in RingCentral Meetings & Webinar 0 Under review

Event Calendar Repeat options

I would like more options for repeating events on the calendar. We have a bi-weekly meeting, but I have to manually create the event since the repeating options are only "every day, every weekday, every week, every month, every year."
Will Spragg about 1 year ago in RingCentral Web/Desktop App 2 Needs more information

Disable Group Calendar Notifications

When I create an event on the calendar for a group, it automatically sends out a notification to the group chat that I have created an event. It overwhelms our group chat when I have 30 events that I'm creating in a month! I would like to be able ...
Will Spragg about 1 year ago in RingCentral Web/Desktop App 1 Under review

Allow RingCentral dialer and the Outlook Plugin to call number with "/" symbol

>calls to number with "/" symbol not going through >can not delete the character because we use the outlook plugin to dial a number from a signature without editing it. Because of an old standard the "/" is still used to separate the area co...
Francez Franco. Gonzales. about 1 year ago in RingCentral Integrations 0 Under review

Need option for the agent to send incoming calls to voicemail from the google integration Windows system notification

When the RC for google app is minimized , the agent can only see a Windows notification whn a call comes in. It would be useful if this Windows notification offered the option to send the call to voicemail. Currently the agent has to open the app ...
Nathalie Bourlat over 2 years ago in RingCentral Integrations 0 Future consideration

Implement a Disable Call Blocking Feature

Implement a feature on admin portal to fully disable call blocking for users either by user, group, role, site or company wide. Users can still block calls in the phone app under history (even if role is setup with the Screening, Greeting & Ho...
Mark Shearon about 1 year ago in RingCentral Mobile App 0 Under review