Customer Ideas Portal

It would be helpful if Ring Central users in NYC are able to dial 311 this is a city general information number. At the moment we are not able to connect to this number when we dial it.

Ability to route calls based on status. Busy, In Meeting, DND, Offline ability to setup a custom rule to route calls depending on your current status.

Requesting to add an option to create a custom rule that the extension will answer the call can be change automatically by week schedule. For example ext1 will answer the call on this week on Monday then next week Monday it will be ext2 then on ne...

Would like to customize an admin role to only be able to make changes on specific users and not to all users in the account

We would like to send texts to our employees and do a blind copy of all the numbers. Currently we can do a group text of up to ten people but it is not a blind copy. Is there a feature that we can use?

Superadmins or account owners should be able to have control of what email notifications to receive. There are times in which a basic template or extension change wouldn't need of an email notification, overloading mailboxes with unnecessary infor...

If we download a performance report in Excel format there is the Session ID in first column but as we have a huge amount of call data (i.E. for month or quarter), the CSV format is the only way we can handle that. But here is where things got wors...

Automatic forward calls to active meetings. Aside from switch to meeting, hope there would be an option to forward calls automatically to active meetings.

My understanding is I can forward my extension to a colleague, but I can't forward my text messages. If I go out of town, I still have to deal with text messages. Can you fix this?

Customer requires a feature where when asking for account number on text-to-speech, they will enter the number via dialpad/keypad instead.