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Need option for the agent to send incoming calls to voicemail from the google integration Windows system notification

When the RC for google app is minimized , the agent can only see a Windows notification whn a call comes in. It would be useful if this Windows notification offered the option to send the call to voicemail. Currently the agent has to open the app ...
Nathalie Bourlat almost 3 years ago in RingCentral Integrations 0 Future consideration

India needs a conference call number

India needs a conference call number here, https://meetings.ringcentral.com/teleconference
Guest almost 3 years ago in RingCentral Meetings & Webinar 0 Future consideration

RingCentral Phone app allow To Voicemail option for call forwarding members

Hi, It would be best if the call forwarding members of another extension would have the ability to use To Voicemail when the calls ring on their RC Phone desktop app. Right now, To Voicemail option is only available if the call is to their direct ...
Guest almost 3 years ago in RingCentral Phone 0 Future consideration

Global Company Address Book (External Users)

We have common vendors that everyone should have on their phone. Everyone would have to add these as contacts manual (even if its in a bulk upload). It would be nice if there was a way to give this power to an admin and have a 'global' address boo...
Guest almost 3 years ago in RingCentral Phone 3 Future consideration

Hide Email for Specific Users in Directory

We have a lot of location based 'users' aka "X-Ray Tech Area" but there is no actual email for this 'user' as multiple x-ray techs will be using this phone. In order to create a user, an email is required so generic emails are used, but these aren...
Alicia Gates almost 3 years ago in RingCentral Phone 0 Future consideration

Nicknames

There should be another field in account creation for nick names. This would be helpful for people who wish to go by something other than their legal name.
Guest almost 3 years ago in RingCentral Web/Desktop App 0 Future consideration

Account data recovery

When an account is deleted there should be a 15 day data retention policy in place in case of mistaken deletion, or for auditing purposes.
Guest almost 3 years ago in RingCentral Web/Desktop App 1 Future consideration

Reporting for Contact Center Numbers in RCO

ability to track usage and trends of phone numbers that are assigned to contact center services, today we do not have this ability and cannot monitor usage for CC services easily.
Tim Wilbourn almost 3 years ago in RingCentral Contact Center 2 Future consideration

RC App Faxing - need ability to add info in To, Company and Phone fields

When sending a fax through the RC app there is only an option for the sender's fax number, cover page, note and attachment. There isn't an option for the recipient's To, Company and Phone. If you want to add this info you need to add it to the Not...
Nina Congdon almost 3 years ago in RingCentral Web/Desktop App 0 Future consideration

Forward voice mail message option

All users of RingCentral App for desktop would benefit. Include the ability to forward a voice mail message to another user on the system. Current options only allow download but no forward. The option exists in the call log on the web to forward ...
Tracey Lulek almost 3 years ago in RingCentral Web/Desktop App 1 Future consideration