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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

All ideas

Showing 7576 of 7576

Add robocall blocking to user templates

Currently, robocall blocking must be enabled one at a time for user extensions. It would be easier if this setting (and trusted numbers) could be applied through a user template to many users.
Joe Vita over 2 years ago in RingCentral Phone 0 Under review

Group Message to Team You Aren't a Part Of

It would be helpful to be able to send a group message directly to a team or department rather than having to input each individual person's name. For example, if I'm not a part of a specific team but want to send them a message, I would simply cr...
Guest over 2 years ago in RingCentral Web/Desktop App 1 Under review

Ability to change the times the prompt is played if caller enters no action

Ability to change the times the prompt is played iff caller enters no action. Currently hard coded at 3.
Island Practice Management over 1 year ago in RingCentral Admin Portal 1 Under review

Separate field for name as well as fax number for outgoing faxes

This function was lost in the upgrade. We need this back to quickly sort our fax transmissions. We need the field of "fax number" along with "name" (name of recipient). After the upgrade, there is only one field for fax number available.
Deanna Bessler over 2 years ago in RingCentral Web/Desktop App 0 Under review

As an Admin I would like access to all users fax logs .

This would be helpful in troubleshooting user issues and track appropriate usage. The logs should include any transmission details or error messages that could help identify the cause of failures as well as page counts.
Tom Barnard over 2 years ago in RingCentral Analytics 0 Under review

Display Corporate Directory as a List Instead of Having to Search

I feel this would be useful for us as we are a small company and having to search for a person just seems like an extra step for us.
Guest over 2 years ago in RingCentral Phone 1 Under review

Key press will route directly to an external number without adding licensed extension

Want to be able to choose key presses and route directly to an external number and call go to voicemail if the customer/client will not dial any number I don't want to add a different licensed extension for this feature. I should be able to route ...
Iam Kristoff Coloma 8 months ago in RingCentral Web/Desktop App 0 New

Remove call queue on the presence

On the current presence of the phone (VVX 450) its showing both the users and the call queue that I am added. I wanna be able to remove the call queue/group that I don't want to see and add the ones that I want to show on the deskphone Currently i...
Iam Kristoff Coloma 8 months ago in RingCentral Web/Desktop App 0 New

I would like to see the disconnect information in the QOS analytics reporting.

I would like to see the disconnect information in the QOS analytics reporting. This would be beneficial for troubleshooting issues. There is already a lot of data for the call. The disconnect information would further round out the call life cycle...
Toban Barlow 8 months ago in RingCentral Analytics 1 Needs more information

adding cell phones to Presence on user phones

it would be great to add outside numbers to user phones with the Presence feature. Can this be possible.
Lanstar Admin 8 months ago in RingCentral Admin Portal 0 New