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Need option for the agent to send incoming calls to voicemail from the google integration Windows system notification

When the RC for google app is minimized , the agent can only see a Windows notification whn a call comes in. It would be useful if this Windows notification offered the option to send the call to voicemail. Currently the agent has to open the app ...
Nathalie Bourlat over 2 years ago in RingCentral Integrations 0 Future consideration

Implement a Disable Call Blocking Feature

Implement a feature on admin portal to fully disable call blocking for users either by user, group, role, site or company wide. Users can still block calls in the phone app under history (even if role is setup with the Screening, Greeting & Ho...
Mark Shearon about 1 year ago in RingCentral Mobile App 0 Under review

Add badge alerts to the app wiget/icon on cell phones

This allows you to simply glance at the wigit & see if there is a voicemail. WhatsApp, Email , Messages all have this feature. It is better for efficiency & business flow. I would recommend that RC consider adding this feature.
Liz Bonét about 1 year ago in RingCentral Mobile App 0 Under review

Ring tones while connecting queue calls

The system should (or have the ability to choose the option) for the caller to hear ringing while connecting to an agent. For example, when they press the option for their queue, and it is ringing to an agent, the caller will hear ring tones inste...
Chase Owens about 1 year ago in RingCentral Phone 1 Already exists

India needs a conference call number

India needs a conference call number here, https://meetings.ringcentral.com/teleconference
Guest over 2 years ago in RingCentral Meetings & Webinar 0 Future consideration

Dial Zero to reach operator from user extension

Quickly reach an operator or a Reception desk by dialing zero, it will automatically dial the correct extension
Guest over 2 years ago in RingCentral Phone 4 Under review

Add Cayman Island to Intl Dial-in

Many funds have cayman entities and require a dial-in for the cayman directors. This location (Cayman Islands) is not covered with existing international dial-ins.
Xiao Yu about 1 year ago in RingCentral Phone 0 Under review

Add Kanbantool as add-in

The Kanbantool application is a similar application to Trello.
Tarik Marshall about 1 year ago in RingCentral Integrations 1 Under review

PLEASE remove the orange incoming call box in Pipedrive

Anytime an incoming call comes in through my RingCentral App for a customer already in our system, an orange screen will come in from the left on Pipedrive and cover the current file I am working on. See attached. It's very frustrating. I first re...
Maurissa McGeary about 1 year ago in RingCentral Integrations 3 Needs more information

SMS box suggestion for phone APP in Pipedrive

Would like to be able to label each text instead of it showing as the full text when trying to select one. It would also be nice to be able to space things out so the texts are not a run on sentence when creating a template. I like to separate my ...
Maurissa McGeary about 1 year ago in RingCentral Integrations 0 Needs more information