Need option for the agent to send incoming calls to voicemail from the google integration Windows system notification
When the RC for google app is minimized , the agent can only see a Windows notification whn a call comes in. It would be useful if this Windows notification offered the option to send the call to voicemail. Currently the agent has to open the app ...
Implement a feature on admin portal to fully disable call blocking for users either by user, group, role, site or company wide. Users can still block calls in the phone app under history (even if role is setup with the Screening, Greeting & Ho...
Add badge alerts to the app wiget/icon on cell phones
This allows you to simply glance at the wigit & see if there is a voicemail. WhatsApp, Email , Messages all have this feature. It is better for efficiency & business flow. I would recommend that RC consider adding this feature.
The system should (or have the ability to choose the option) for the caller to hear ringing while connecting to an agent. For example, when they press the option for their queue, and it is ringing to an agent, the caller will hear ring tones inste...
Many funds have cayman entities and require a dial-in for the cayman directors. This location (Cayman Islands) is not covered with existing international dial-ins.
PLEASE remove the orange incoming call box in Pipedrive
Anytime an incoming call comes in through my RingCentral App for a customer already in our system, an orange screen will come in from the left on Pipedrive and cover the current file I am working on. See attached. It's very frustrating. I first re...
Would like to be able to label each text instead of it showing as the full text when trying to select one. It would also be nice to be able to space things out so the texts are not a run on sentence when creating a template. I like to separate my ...