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Allow for Alert Timer of 0 Seconds for Call Queue Pickup "Alert Timer" Settings

I am transferring calls to an unrecorded queue to take phone credit card payments and other sensitive information. The "Alert Timer in Groups >Call Queues>Queue>Pickup Settings & Members>Settings>Alert Timer has a minimum wait o...
Dr. Dodson 400 over 1 year ago in RingCentral Phone 0 Under review

Glip: Create task as Zapier action

We can have messages post from Zapier but cannot get tasks to be created. It would be great to have a task generate automatically as a result of a form submission.
Guest over 2 years ago in RingCentral Integrations 0 Under review

Collecting customer feedback after a call or X amount of calls in the day

RingCentral feature that could be turned on on queues for all members, or extensions, for collecting feedback after the end of a call or option of after every few/X amount of calls. Example, When a caller calls a number/extension/queue group that ...
David Trabanino 8 months ago in RingCentral Admin Portal 0 Under review

Different fields showing in the CTI widget

Is it possible to have different fields show in the cti widget for inbound calls vs outbound calls.
David Skie 8 months ago in RingCentral Phone 0 Under review

Remove fax number from top of fax pages

We use our Ring Central account to allow our customers to send faxes directly out of their account on our platform. Frequently, the material they send out contains a request for a response via fax, to a number they include in their letter. However...
Guardian Alliance Technologies over 1 year ago in RingCentral Admin Portal 0 Under review

show current call in ALL Calls log when you call them, currently is after the call.

It would allow you to text the person you are on a call with without going back out of the app.
Daniel McClure ispMint over 1 year ago in Developer Platform and APIs 0 Under review

New incoming message generate a toast banner notification on Mac w/ manual dismiss

I would love it if I could receive toast banner notifications alerting me to new incoming message(s) (eg. direct, minitalk, or messages posted to a team). Currently it appears I can only get sound notifications, emails that show up at a 15 minute ...
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

RingCentral Billing/Cost Analysis, Budgets & Alerts

Cost analysis is very important for us and I would really like to see an analysis tool where we can access and create visualisations of usage/spend, estimated forcast and create custom charts based on spend by resource type (e.g. Standard DigitalL...
Fraz Hamid about 2 years ago in RingCentral Admin Portal 0 Under review

Mass downloading of picture SMS

It would be very efficient if there was a feature where the Ringcentral user is able to download all the pictures sent through Ringcentral by the customer. It is very time-consuming when the user has to go to each picture one by one to download th...
Guest almost 3 years ago in RingCentral Web/Desktop App 1 Under review

Ringcentral Video option to pause or stop auto-call recording

RingCentral Video meetings are recording all the audio while in the meeting while the auto-call recording is on. Users should have the option to mute/pause/stop auto-call recording when in the meeting.
Roland Angoluan about 2 years ago in RingCentral Video 0 Under review