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Notify the user community of major changes to how RingCentral acts based on user actions

Recently, you changed what happens when a user is Deactivated then deleted. Previously, the DL was moved to Unassigned Extensions. Now the DL is deleted, the license put in a pool, and the number put in Number Inventory. We think two things: 1. Th...
Roger Mulock over 1 year ago in RingCentral Admin Portal 1 Under review

Allow adjusting of timer for Dial by Directory

Currently its about a long 10 second pause after entering the name prior to hearing anything. It would be nice if the prompt said we could press a key to finalize the submission or shorten up the timer.
Quattra Helpdesk 9 months ago in RingCentral Phone 0 Under review

Creating new Role for Billing Invoices & device inventory details without purchase option.

For a test purpose I also created a new Billing Role template with only Billing invoices & inventory permissions, but I found that the device ordering is reflected automatically. I tried disabling different tabs but still device ordering was s...
Satish Pawar 9 months ago in RingCentral Admin Portal 0 Under review

Zoho Campaign SMS

it would be great to integrate with Zoho Campaign to do SMS.
Guest about 2 years ago in RingCentral Integrations 1 Under review

Prevent the need for extensions or virtual extensions to be activated to appear in the Company directory in the all-in-one Ringcentral mobile app

This is how it is in the old app RC Phone, previous functionality must be restored. Virtual extensions and phones in common areas have no need to be activated from a user point of view.
Guest about 2 years ago in RingCentral Mobile App 1 Under review

Ability to see the status of the internal user you want to phone or transfer the a call to

On the RC Phone app, you can type in a user's name or extension number on the dialpad and you can then immediately see their status (Busy, Available, On Call etc). Their status would also appear when you can to transfer calls. For some reason this...
Chris Bester about 2 years ago in RingCentral Web/Desktop App 0 Under review

Analytics by Dept

Would you please create a function so that someone can see analytics for some users but not all? This way the manager of a department may access analytics for their department without being given access to the entire company. I would also suggest ...
Guest almost 3 years ago in RingCentral Analytics 1 Future consideration

Authenticator app for 1st time log in

requesting to use authenticator apps when logging in to the Ringcentral for the 1st time. Aside from the security code sent via email, it would be easier if we can approve/ confirm the access via an app on mobile or computer.
Guest almost 3 years ago in RingCentral Phone 2 Future consideration

Week To Date - Performance Date Range

It would be nice to create a performance report with Week To Date as a an option vs having to do a custom date range. We can then send a Week to Date Subscription out to our teams.
Guest about 2 years ago in RingCentral Analytics 1 Under review

being able to actively see if someone is even available without the mouse hovering over...

I want to beable to see if my team (in team groups) is available without being forced to hover over the person with my mouse.
Guest about 2 years ago in RingCentral Phone 0 Under review