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Customise contact information show on desktop/mobile app

On the desktop app when there is a call incoming, the only contact information we can see is initials. We have no idea who is calling as there are thousands of contacts in my contact list. Please can this be made customisable so that we can see th...
Tom Howarth over 1 year ago in RingCentral Web/Desktop App 1 Under review

ability to better define rows

I would like to set it up so all like items are on one row. It could be two widgets or three. I don't want the system to group them by size. I would like more control of how the page is displayed.
Mandi Zweifel about 2 years ago in RingCentral Analytics 0 Future consideration

Glip: Create task as Zapier action

We can have messages post from Zapier but cannot get tasks to be created. It would be great to have a task generate automatically as a result of a form submission.
Guest almost 3 years ago in RingCentral Integrations 0 Under review

Allow for Alert Timer of 0 Seconds for Call Queue Pickup "Alert Timer" Settings

I am transferring calls to an unrecorded queue to take phone credit card payments and other sensitive information. The "Alert Timer in Groups >Call Queues>Queue>Pickup Settings & Members>Settings>Alert Timer has a minimum wait o...
Dr. Dodson 400 over 1 year ago in RingCentral Phone 0 Under review

Mass downloading of picture SMS

It would be very efficient if there was a feature where the Ringcentral user is able to download all the pictures sent through Ringcentral by the customer. It is very time-consuming when the user has to go to each picture one by one to download th...
Guest almost 3 years ago in RingCentral Web/Desktop App 1 Under review

New incoming message generate a toast banner notification on Mac w/ manual dismiss

I would love it if I could receive toast banner notifications alerting me to new incoming message(s) (eg. direct, minitalk, or messages posted to a team). Currently it appears I can only get sound notifications, emails that show up at a 15 minute ...
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

RingCentral Billing/Cost Analysis, Budgets & Alerts

Cost analysis is very important for us and I would really like to see an analysis tool where we can access and create visualisations of usage/spend, estimated forcast and create custom charts based on spend by resource type (e.g. Standard DigitalL...
Fraz Hamid about 2 years ago in RingCentral Admin Portal 0 Under review

Have a report for call per User in downloading the RAW File

Currently, under performance reports when you download the RAW File for calls using the USER filter, it doesn't include the part for which USER a call belongs to. Kindly include the USERS per call in the file.
Robinson Gimena 8 months ago in RingCentral Admin Portal 1 Under review

System downtime reports

System downtime reports would be helpful after power outages, server issues, internet issues.
Bud Underwood 8 months ago in RingCentral Admin Portal 0 Under review

Remove fax number from top of fax pages

We use our Ring Central account to allow our customers to send faxes directly out of their account on our platform. Frequently, the material they send out contains a request for a response via fax, to a number they include in their letter. However...
Guardian Alliance Technologies over 1 year ago in RingCentral Admin Portal 0 Under review