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Performance Report on read/unread Voicemails

For managers this report will be helpful in dealing with daily voicemails for reps/users. Monitors who has read or unread their voicemail inbox.
Guest almost 3 years ago in RingCentral Analytics 0 Future consideration

change the name of the videos you record

I like to record my meetings with desktop sharing as a resource for something done. It would be nice to be able to change the name of the video as it will have my name meeting by default and If i forget to change the name of the meeting. This woul...
Guest about 2 years ago in RingCentral Video 0 Under review

Adjust app size for monitoring

the new app doesnt show caller id. the new app is to wide . the old app was about 3.5 inches wide so i could leave it up and monitor all my calls.
Guest about 2 years ago in RingCentral Phone 1 Under review

Emojis

Please add tan and brown as options for hands and people emojis. There are only whites available and that's a huge oversight.
Jacque Gelissen over 1 year ago in RingCentral Video 1 Already exists

Add Conversation Stream to new ring central app

Please add the Conversation Stream feature from the "classic" ring central app into the new ring central app so that all of your team and direct messages are sorted in 1 list (instead of being separated into a list of direct messages and a list of...
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

Dashboard - Report

Ability to download a report that looks like the dashboard to a PDF instead of only being able to download to an Excel spreadsheet.
Guest over 1 year ago in RingCentral Analytics 1 Planned

call stats should update constantly

So it can be left on and can view whos is on the phone, talk time, and number of dials. without needing to refresh and pick date and then submit every time.
Guest over 1 year ago in RingCentral Analytics 1 Already exists

Global CLI Presentation for outbound calls

Each user is set to present the companies main number for outbound calls. To change it so they present their DDI (primary number) requires the change to be made on each user individually. There should be an option to set the outbound call profile ...
Aaron Healey over 1 year ago in RingCentral Phone 0 Under review

The ability to see who will get the next call in the que

This will allow you to work on other duties, or make outbound/follow up calls without missing a call that was suppose to go to you.
Guest about 2 years ago in RingCentral Analytics 0 Future consideration

Inbound blocked caller ID should display Blocked Call instead of company phone number

Currently, inbound calls to the Contact Center with no caller ID displays as our main company number. We would like to change this to display Blocked Call.
Guest about 2 years ago in RingCentral Contact Center 1 Under review