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Increase characters allowed for company name to 30 , also allow use of & in the company name

Company names are longer than 15 characters and often contain & as part of the name
Guest almost 2 years ago in RingCentral Admin Portal 1 Will not implement

Spotlight Multiple Speakers

I believe Zoom now allows users to spotlight multiple speakers at the same time, which makes a conversation more engaging when you have a panel in progress. Could this feature be added to RingCentral Meetings?
Guest over 2 years ago in RingCentral Meetings & Webinar 0 Under review

Removing Inbound Caller ID

I have a call center where all phones ring simultaneously. There are known GOOD and BAD inbound calls. The bad ones get missed because the agents dont want to talk to them. We need the ability to block the Caller ID so all calls look the same
Larry Olson over 2 years ago in RingCentral Phone 2 Future consideration

Add "share screen" option to chat/teams in new RC app

This may be the largest user complaint. "how do I share my screen with someone?" Simply put a share screen option in the chat or teams next to the video and call button. People do NOT understand the video call will do the same thing. Make the shar...
Guest over 2 years ago in RingCentral Web/Desktop App 4 Already exists

Agent Details - add agent filter option

I would like to see the status of selected agents. Adding a filter option to only see selected agents by name, by department or by job title.
Guest almost 2 years ago in RingCentral Analytics 0 Future consideration

Add meeting history for recent meetings

Having recent meeting IDs in the very helpful for meetings that occur regularly. The old app had the last 5 or so meeting IDs available in the drop down, and that would be good to bring back.
Guest almost 2 years ago in RingCentral Meetings & Webinar 0 Under review

Line of Business Analytics - Monthly Call flows stats

Line of Business Analytics - Monthly Call Flow stats Would love to be able to have the option download this chart in a .pdf format so the chart can be presented.
Rick Salas 11 months ago in RingCentral Analytics 1 Already exists

New Text Message Email give webpage link, not just app

When a text message is received, the notification email refers to the RingCentral app for replies: "To reply using the RingCentral app, click here ." If an additional reference and link to using the RingCentral webpage for replies in lieu of the a...
Jason Phillips 11 months ago in RingCentral Phone 0 Under review

disable auto-generated text features

In a video meeting, I turned on auto-transcription and made a recording. I see in my meeting playback that there are auto-generated items: brief summary, keywords, summary, topics, and highlights. This is a very impressive and generous feature set...
Andre Lampa 11 months ago in RingCentral Meetings & Webinar 0 Under review

Enhance Queue Interrupt Message Feature to Allow Multiple Interrupt Messages For Marketing Purposes

Currently Queues offer a "interrupt" feature that breaks into the music of a caller waiting in the queue. Some systems refer to it as a comfort message. Current Scenario: Elevator music is playing... It pauses, and a voice says, "Thanks for waitin...
Frank Busal-1100 over 2 years ago in RingCentral Phone 1 Future consideration