Customer Ideas Portal

Breakout rooms can be time consuming to set up repeatedly.Fixed, accessible breakout rooms allow members to join with less set-up time.This should be for global membership.

When you are using ring central for all means of communication for your clients it's a critical situation that which user is allowed to make outbound calls using the main company number, Yes every user have there own primary number but they can ch...

Export of raw data in CSV format is useful in creating custom reports. Currently the only file type options for distribution of Performance Reports are PDF and Excel.

Please consider adding classes of service to enable and disable certain functionality per user. This can prevent a lot of unwanted behavior on the Ring Central platform created by new users changing settings without realizing what they do.

Ring Central has Ring Group's under the user section which is very problematic. If a user accidentally changes their call flow via the Ring Central app or even loses power to the phone they can break the incoming call flow for a main number. Ring ...

It would be useful to have limited extension phone that would autodial an extension ie operator. This would be used in a lobby area where they would need to speak with an operator before entering.

It would be nice to customize the email sent when a voice comes in, we use this for email to case and structuring this would give us more flexibility.

Add Total Handle Time & Make Comparison Bar Chart Scrollable

Please add Print option from the Analytics Report

allowed you to have several generic voice messages set up. For example, “I’m a management recruiter specializing in ____. I’m working on an urgent search that I’d like to discuss with you. Call me at (___) ___-____.” When you called, if the person...