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Customer Ideas Portal

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Call Queue Routing to Certain Members by Area Code

I would like for a call queue to automatically route calls to certain queue members by the caller's zip code.
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Spotlight Multiple Speakers

I believe Zoom now allows users to spotlight multiple speakers at the same time, which makes a conversation more engaging when you have a panel in progress. Could this feature be added to RingCentral Meetings?
Guest over 2 years ago in RingCentral Meetings & Webinar 0 Under review

Fax - suppress the header on transmissions to not list the sender's full name!

Just like with the RingCentral Phone function, where the user can choose how their Caller ID shows up (as their actual number, or as the company's number, or as "Blocked"), it would be useful to have that option in the Fax functionality. Currently...
Svetlana Farwell 11 months ago in RingCentral Phone 0 Under review

Add 1 tap dial-in to mobile landing page.

When mobile users click a link, it brings them to a landing page where the only option is to download the app (if it is not installed). Many 3rd parties only want to dial-in to the call and don't wish to install the RingCentral a...
Blueprint HCRE 11 months ago in RingCentral Video 0 Under review

Call Queues have multiple notification paths or forwards

It would be nice is there was a way to setup what happens to a call during Business Hours vs Afterhours. Rather that is emailing different people/groups or rolling a call to different places
Seth Wand 11 months ago in RingCentral Admin Portal 0 Under review

PDF format for subscribe reports, improve excel format reports

PDF for easy reading and better formatting. Improve excel formatting on subscribe reports. Its not easy to see all the data at once, going down the column one by one.
Joe Hughes 11 months ago in RingCentral Analytics 1 Planned

Calls coming into the HUD should have some type of alert or chime

when in the Call Queue Pick up HUD there needs to be an alert notifying you that another person is calling in if you are taking calls for several offices. The notification on the screen now is to small and often missed and there is no alert or sou...
Alex Cochrane 11 months ago in RingCentral Phone 0 Under review

Toggle Feature/Role Adjustment for Group Manager Permissions

Requesting a toggle feature or role adjustment for a group manager not to edit settings of a member of a group. Also requesting to have multiple managers assigned to a group.
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Increase characters allowed for company name to 30 , also allow use of & in the company name

Company names are longer than 15 characters and often contain & as part of the name
Guest almost 2 years ago in RingCentral Admin Portal 1 Will not implement

Removing Inbound Caller ID

I have a call center where all phones ring simultaneously. There are known GOOD and BAD inbound calls. The bad ones get missed because the agents dont want to talk to them. We need the ability to block the Caller ID so all calls look the same
Larry Olson over 2 years ago in RingCentral Phone 2 Future consideration