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show current call in ALL Calls log when you call them, currently is after the call.

It would allow you to text the person you are on a call with without going back out of the app.
Daniel McClure ispMint over 1 year ago in Developer Platform and APIs 0 Under review

Ringcentral Video option to pause or stop auto-call recording

RingCentral Video meetings are recording all the audio while in the meeting while the auto-call recording is on. Users should have the option to mute/pause/stop auto-call recording when in the meeting.
Roland Angoluan about 2 years ago in RingCentral Video 0 Under review

On the new "Ring Central App" add the "To: [phone number]" that is being called

On the Ring Central Phone App, it shows what vanity number our lead is calling. It shows on the app which 800 number is being called. We can track our lead sources this way. On the Ring Central App, it does NOT show the "To" and we cannot find out...
Guest almost 3 years ago in RingCentral Web/Desktop App 0 Under review

Collecting customer feedback after a call or X amount of calls in the day

RingCentral feature that could be turned on on queues for all members, or extensions, for collecting feedback after the end of a call or option of after every few/X amount of calls. Example, When a caller calls a number/extension/queue group that ...
David Trabanino 8 months ago in RingCentral Admin Portal 0 Under review

Different fields showing in the CTI widget

Is it possible to have different fields show in the cti widget for inbound calls vs outbound calls.
David Skie 8 months ago in RingCentral Phone 0 Under review

Ring Central \Meetings-Breakout Rooms should allow participants who joined by browser to be assigned to room

Sometimes our clients join the meeting by browser and we need to be able to put them in Breakout Rooms. It works in ZOOM.
Guest almost 3 years ago in RingCentral Meetings & Webinar 0 Under review

Access Direct Messages in Outlook Plug-in

It would be very useful is you could access and reply to "Direct Messages" from within the Outlook plugin. This would save us from having to have multiple programs open and be able to work from within our outlook program.
Guest almost 3 years ago in RingCentral Integrations 0 Under review

Give users ability to use the company main fax line number as their Fax caller ID.

Please add the ability for the company main fax line number to be selected as the outbound fax caller ID by users. Right now users can only select their direct line or the main company phone number. We want most of our clients to fax to the main c...
David-Jay Yamaguchi about 2 years ago in RingCentral Phone 0 Under review

Remove the hand icon when selecting contacts

This was just changed and it makes it difficult to select the contact you want to interact with. Please change this back to an arrow. This is a step in the wrong direction.
Greg Widener Ext 1171 almost 3 years ago in RingCentral Web/Desktop App 0 Under review

Synchronise Teams Status with ACO Status

Significant time wasted putting calls through to people that are on Teams calls or meetings. Not a great service to our clients keeping them on hold whilst the call rings out
Dave Lawes over 1 year ago in RingCentral Integrations 1 Future consideration