All ideas

Currently its about a long 10 second pause after entering the name prior to hearing anything. It would be nice if the prompt said we could press a key to finalize the submission or shorten up the timer.

Having Limited Extensions included in the Business Analytics will be very beneficial in monitoring all calls to monitor utilization instead of going to Call Logs having it there will improve the ease of use.

For a test purpose I also created a new Billing Role template with only Billing invoices & inventory permissions, but I found that the device ordering is reflected automatically. I tried disabling different tabs but still device ordering was s...

it would be great to have the ability to subscribe to live reports since it carries metrix i cant seem to find in performance reports or eob lob reports. for example average talke time and transfer rates arent there

When quoting clients for insurance, I would like to be able to attach a pdf of their quote for them to have, and then message them the quote.

The ability to "build your own" Agent Details widget in Live Reports to show certain agents (vs all agent within a queue) would be a huge help. The limitation of only being able to sort by queue makes it very difficult to hone in on monitoring spe...

Since Ring Central is for calls both incoming and outgoing it would be nice to be able to add contacts that the company uses such as vendors you work with, site contacts, etc.. Currently you can only add "Personal Contacts" which only the user can...

It would be helpful to copy the phone number directly from the call list.Currently, the only way to copy the number of a caller is to click on that call, open the call details, and copy from there, which takes extra clicks.

Users should be able to search Area code from the "My caller ID" section. User has to scroll through a number of area codes, it would be a lot easier if users can search area codes and a list of numbers attached to the area code is displayed.

add more than 50 members to a personal group contacts