Currently its about a long 10 second pause after entering the name prior to hearing anything. It would be nice if the prompt said we could press a key to finalize the submission or shorten up the timer.
It would be very helpful to include the Limited Extensions in the Business Analytics
Having Limited Extensions included in the Business Analytics will be very beneficial in monitoring all calls to monitor utilization instead of going to Call Logs having it there will improve the ease of use.
Creating new Role for Billing Invoices & device inventory details without purchase option.
For a test purpose I also created a new Billing Role template with only Billing invoices & inventory permissions, but I found that the device ordering is reflected automatically. I tried disabling different tabs but still device ordering was s...
it would be great to have the ability to subscribe to live reports since it carries metrix i cant seem to find in performance reports or eob lob reports. for example average talke time and transfer rates arent there
Allow the ability to build your own "Agent Details" view (not based on Queue)
The ability to "build your own" Agent Details widget in Live Reports to show certain agents (vs all agent within a queue) would be a huge help. The limitation of only being able to sort by queue makes it very difficult to hone in on monitoring spe...
"Rolodex" where you can house all your contacts that the entire company can reference.
Since Ring Central is for calls both incoming and outgoing it would be nice to be able to add contacts that the company uses such as vendors you work with, site contacts, etc.. Currently you can only add "Personal Contacts" which only the user can...
Make it possible to copy the phone number directly from the call list
It would be helpful to copy the phone number directly from the call list.Currently, the only way to copy the number of a caller is to click on that call, open the call details, and copy from there, which takes extra clicks.
Users should be able to search Area code from the "My caller ID" section. User has to scroll through a number of area codes, it would be a lot easier if users can search area codes and a list of numbers attached to the area code is displayed.