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Showing 7574 of 7574

Block a range of phone numbers

I am receiving 6-8 spam calls each day from a particular range of numbers. The numbers have the same area code and first four digits, but the last 3 digits vary. I cannot effectively manage 1000 (or more) numbers in my block list. The suggested so...
John Worley almost 2 years ago in RingCentral Phone 1 Under review

Make switching phones between users less maddening

It is beyond frustrating to switch desk phones between users in RC admin portal, especially if the user needs to switch to an unassigned phone. Please, add a dropdown under the user which allows you to select the phone assigned. Put the same dropd...
Greg Rizos almost 2 years ago in RingCentral Admin Portal 0 Under review

Reporting separate numbers from one IVR

I am requesting to see if we can run a separate report from the same IVR. I have 3 phone numbers that are tied to one IVR and would like to report the activity and KPI for each phone number.
Diane Hieskill over 1 year ago in RingCentral Engage Voice 0 Under review

Allow data on abandoned calls to be downloadable along with the other call data

Right now, when I go to the performance reports section and download calls, the abandons are not being included. I want to be able to see and download the data on what the individual abandons were. This would be useful because it will allow analys...
Guest over 2 years ago in RingCentral Analytics 0 Under review

Add external contacts to desk phones using Desktop App HUD

Using the HUD in the Desktop App, you can add your internal RingCentral contacts to your desk phones. It would be a huge quality of life upgrade to have the ability to add any of your contacts, whether RingCentral, or for example, synced from Outl...
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

Ability to remove Company Contact

In the old RC app, we were able to remove company contacts ourselves. Now we have to ask Support to do it, which may take 5-7 days, and in the meantime the contact being removed can still see our interactions!
Guest over 2 years ago in RingCentral Web/Desktop App 2 Under review

Update RingCentral to IPV6 *URGENT*

EE has already dropped IPV4 and other networks will be dropping it soon, so it is quite important to know when RingCentral will be updating it to IPV6 otherwise it will stop working soon. My phone is on EE and I can't use the Ringcentral App or my...
Vernon Kerswell almost 2 years ago in RingCentral Phone 0 Under review

Add "Away" Status

There's the 3 default status - Available, DND, Invisible, but would be nice to have maybe a yellow "away" status. So you know that person is working but maybe just went on lunch or break and will be back soon, as opposed to being off for the day/o...
Guest over 2 years ago in RingCentral Web/Desktop App 2 Under review

Bulk upload of message only user accounts

We have an equal amount of users with voicemail only extensions as we do DID users. Having the ability to bulk add these users would greatly improve the performance of adding these users to the RC system.
Dennis Karako over 2 years ago in RingCentral Admin Portal 0 Under review

Screen Share in the New RC App - extremely slow and cumbersome

When me or one another OR multiple team members are having a voice call - To add/switch to Screen Share is very very very cumbersome and frustrating. It sends a message to the other users to join a meeting while I am already logged onto the meetin...
Ruchir Bhatt almost 2 years ago in RingCentral Web/Desktop App 0 Under review