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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

Customer Ideas Portal

Showing 7576 of 7576

Analytics to report on average calls per hour

We have an area that receives calls that are handled through a Call Queue. The manager of the area wants to look at average call volumes to manage appropriate staffing. So, they want to look back over a period of weeks (e.g. last 12 weeks) and see...
Sanford Hess 8 months ago in RingCentral Analytics 1 Under review

REDUCE WIDTH OF MESSAGE MENU

Please reduce the width of the Message Menu which shows your contacts being messaged.Don't need that 3.5" space there for names only - need more space in the message composing area. I have several windows open, but have to keep resizing RC window ...
Caroline Hardenbergh 8 months ago in RingCentral Web/Desktop App 0 New

Published Mobile Contacts to Show on a Desk Phones Corporate Directory

When a users mobile contact is set to be published in the Corporate Directory, it should show not only on the RingCentral App but also on desk phones provisioned via assisted proovisioning.
Ryan Ramat 8 months ago in Hardware 0 New

HUD feature available in Salesforce App

The HUD feature in the RingCentral app that is great for our users to see who else is available when calls have to be transferred or escalated to another support tier. Currently this feature, or something similiar, is not available in the RingCent...
Guest over 2 years ago in RingCentral Integrations 0 Under review

Presence Tracking

It would be helpful for us to be able to track user productivity via presence. We would like for managers to get reports or have a dashboard showing presence metrics for their employees.
Kimberly Hood over 2 years ago in RingCentral Analytics 1 Under review

Call trace codes/details

It would be helpful if we could have a trace option where it gives the details and even failure or OKAY codes when calls happen, or any reference to provide to customers so they are informed on where the call may be ending or coming from.
Guest almost 2 years ago in RingCentral Analytics 0 Under review

Automatic voice translation

I have several clients who speak Spanish and 2 that speak Armenian. Unfortunately, I can only speak English. I would like to have the ability to chose the language my client speaks and if it is different than English, when I make a call, the syste...
Diane Brown over 1 year ago in RingCentral Phone 0 Under review

Prevent the need for extensions or virtual extensions to be activated to appear in the Company directory in the all-in-one Ringcentral mobile app

This is how it is in the old app RC Phone, previous functionality must be restored. Virtual extensions and phones in common areas have no need to be activated from a user point of view.
Guest over 2 years ago in RingCentral Mobile App 1 Under review

HandOff Transfer Option

Hi! Can we do a hand off option when transferring the call? There is a merge option but when a person who initiated it ended the call, the phone call ends altogether. Can we do it so that 3 phone calls is together on 1 line for a proper hand off a...
Guest over 2 years ago in RingCentral Phone 1 Under review

Export an excel file of all users/extensions along with all of their configuration settings.

It would be helpful to be able to export an excel of all users/extensions along with all of their configuration settings. IE a detailed report with all the configured user settings (For auditing) such as who has personalized voicemail greeting set...
Guest over 3 years ago in RingCentral Analytics 1 Future consideration