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Customer Ideas Portal

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Integration with WealthBox CRM

Many Financial Advisors use your service as a compliant approved product. WealthBox is gaining in market share for CRM's with leading Financial planners. A direct interation would make adoption and retention with Ring Central much stronger.
Guest almost 2 years ago in RingCentral Integrations 2 Under review

Please add a softball emoji

My daughter plays softball and I want to put one up
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Allow callers on hold to disable or change the hold music

One of my clients uses ringcentral. I dread being the first caller to one of their conference calls, because the default hold music is repetitive and (totally my opinion) awful. I may be the only person in the world that doesn't like it, but in th...
Guest over 2 years ago in RingCentral Phone 1 Under review

STIR/SHAKEN compliance for Canadian RingCentral customers

It is imperative that RingCentral become compliant with the STIR/SHAKEN protocols in Canada to authenticate and verify caller identification information for IP-based voice calls. The Canadian market regulator, the CRTC, in a decision dated 6 April...
Nathan Medema 11 months ago in RingCentral Phone 1 Under review

Copy messages to be able to paste in different charting app.

An a nurse we receive many orders using RC. If we were able to copy text from RC and paste into patients chart it would save time and decrease errors.
Courtney Pagett 11 months ago in RingCentral Meetings & Webinar 0 Under review

Integrate RC Scheduler using

We are using an exchange outlook web app that looks like everyone else, but it is private to our server and does not go thru MS365. I need to integrate the ring central scheduler on that platform now that RCM is retiring
Mike P almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Silence notification for call pickup when the user is set to Do Not Disturb

Even dispatchers need a lunch break. Currently if an extension is assigned to a Pickup Member for a call queue, notifications that a call is available to be picked up still occur when the ext is set to DND. There is no way to silence the notificat...
Ryan Laughy almost 2 years ago in RingCentral Phone 0 Under review

Inbound: Toll-Free vs Local call graph

our account manager provides us with a graph that shows Toll-Free vs Local calls, this is very helpful information. It would be nice to have this accessible at the customer level, it would allow for quicker access so that we do not have to wait fo...
Mike Schimento almost 2 years ago in RingCentral Admin Portal 0 Under review

Allow call forwarding (NOT TRANSFER) to a soft endpoint (i.e. computer) like the old version did

Allow call FORWARDING (not TRANSFER) from one soft endpoint to another. The older Ring Central Phone app had this. The new Ring Central Desktop app does not. Removing existing features from a new product seems counter-intuitive.
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

The ability to "turn off/hop out" of a call group without having to manually change the call group each time.

This would be very useful to any place that has a group of people to answer phones. For example we have 5 people that can answer anytime someone calls our office. 2 of those people only do it if others are gone from work, so it would be nice for i...
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review