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Full Office Call Logs Outside of Admin Reports

Very often we have to log in to the admin portal website to check detailed call logs for our office, listen to recordings, and track the progression of a contact. It would be so much better if we could just see a filterable, searchable call log on...
Guest over 2 years ago in RingCentral Analytics 1 Under review

Automatic voice translation

I have several clients who speak Spanish and 2 that speak Armenian. Unfortunately, I can only speak English. I would like to have the ability to chose the language my client speaks and if it is different than English, when I make a call, the syste...
Diane Brown over 1 year ago in RingCentral Phone 0 Under review

HUD feature available in Salesforce App

The HUD feature in the RingCentral app that is great for our users to see who else is available when calls have to be transferred or escalated to another support tier. Currently this feature, or something similiar, is not available in the RingCent...
Guest over 2 years ago in RingCentral Integrations 0 Under review

Presence Tracking

It would be helpful for us to be able to track user productivity via presence. We would like for managers to get reports or have a dashboard showing presence metrics for their employees.
Kimberly Hood over 2 years ago in RingCentral Analytics 1 Under review

Call trace codes/details

It would be helpful if we could have a trace option where it gives the details and even failure or OKAY codes when calls happen, or any reference to provide to customers so they are informed on where the call may be ending or coming from.
Guest almost 2 years ago in RingCentral Analytics 0 Under review

I need to set the maximum number of callers in a queue to 2

The lowest minimum number of maximum callers in a queue is 5 (cannot select below this) I need to set that as a maximum of 2 but cannot. Please add 2 as an option there.
Casey Young 8 months ago in RingCentral Admin Portal 0 New

Prevent the need for extensions or virtual extensions to be activated to appear in the Company directory in the all-in-one Ringcentral mobile app

This is how it is in the old app RC Phone, previous functionality must be restored. Virtual extensions and phones in common areas have no need to be activated from a user point of view.
Guest over 2 years ago in RingCentral Mobile App 1 Under review

HandOff Transfer Option

Hi! Can we do a hand off option when transferring the call? There is a merge option but when a person who initiated it ended the call, the phone call ends altogether. Can we do it so that 3 phone calls is together on 1 line for a proper hand off a...
Guest over 2 years ago in RingCentral Phone 1 Under review

Export an excel file of all users/extensions along with all of their configuration settings.

It would be helpful to be able to export an excel of all users/extensions along with all of their configuration settings. IE a detailed report with all the configured user settings (For auditing) such as who has personalized voicemail greeting set...
Guest over 3 years ago in RingCentral Analytics 1 Future consideration

Add ability to turn off recording announcement.

In certain states(Colorado) you do not need to announce a call is being recorded, as only one participant on the call may know if the call is recorded, by law. We would like to take off the announcement that a call is being recorded per extension,...
Brandon Parker over 3 years ago in RingCentral Phone 2 Already exists