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disable Provisioning related email alerts sent to users

We are planning to FULLY turn on AD/azure Provisioning for Ring Central Every time I test with Provision on demand an email alert is sent to the user. I don’t think it should be triggered at all, should be just added to a daily report Admins can...
Jaakan Shorter 11 months ago in RingCentral Integrations 0 Future consideration

Ability to track who disabled an account in the RC app using the audit trail

If an admin disables an account we don't know who? Especially in very large accounts?
Don Marshall almost 2 years ago in RingCentral Web/Desktop App 1 Under review

Automatically delete the email address after deleting the extension for promotional items or marketing

Deleting extensions does not seem to delete the email address on the marketing automation database which is causing issues with the users email server.
Roland Angoluan almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Allow Multiple Phone Numbers for Caller ID's in User Settings Template

The option to select more than one phone number for agents to use as a Caller ID would be useful for companies that want their agents to be able to call out with a main number as well as their direct line while limiting agents access to all compan...
Guest almost 2 years ago in RingCentral Admin Portal 1 Under review

Text Send button

Add a 'send' button to send a text similar to the 'send now' on the fax option. Would avoid confusion of how to send a text. I believe the desk phone app had a send button.
Brian Harvison almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Enable Transcript function in Admin Portal to capture both/all sides of text conversations, not just responses back to me

We want to be able to push a button on the Admin Portal which will generate a transcript of both or all texts as part of a particular conversation; at this point we have to hightlight on our cellphone, copy, create email to outselves and create "t...
Valerie Jacobs 11 months ago in RingCentral Admin Portal 0 Under review

SAS Traces on Call Logs

It would be very useful if Admins have the option to look at the hops during a call (i.e., from the caller's IP to the Server IP to the Callee's IP and back) so we can see where in the call that call quality deteriorates and can determine what's t...
Amanda Nemeth 11 months ago in RingCentral Analytics 0 Under review

Hotkeys for New Actions like 'Send new message,' 'Start a video meeting,' 'Send new text" etc

More hot keys in general, but It would be great to have hotkeys for all the new action options.
Trevor Kelson almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Use RingCentral messages with fillable PDF attachments for people to sign the document.

We have annual assessments for our field Employee signature required. Would be nice to use Ring Central text message with attached fillable PDF file for employee to sign.
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Downloaded Phone Numbers to show in E164 format

I would like to be able to see all company numbers in all regions in the E164 format. This makes managing the Enterprise estate in many different countries much easier. At present all countries outside of my location show in the E164 format.
Ty Stephens almost 2 years ago in RingCentral Admin Portal 0 Under review