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Agent Details - add agent filter option

I would like to see the status of selected agents. Adding a filter option to only see selected agents by name, by department or by job title.
Guest almost 2 years ago in RingCentral Analytics 0 Future consideration

Add meeting history for recent meetings

Having recent meeting IDs in the very helpful for meetings that occur regularly. The old app had the last 5 or so meeting IDs available in the drop down, and that would be good to bring back.
Guest almost 2 years ago in RingCentral Meetings & Webinar 0 Under review

Enhance Queue Interrupt Message Feature to Allow Multiple Interrupt Messages For Marketing Purposes

Currently Queues offer a "interrupt" feature that breaks into the music of a caller waiting in the queue. Some systems refer to it as a comfort message. Current Scenario: Elevator music is playing... It pauses, and a voice says, "Thanks for waitin...
Frank Busal-1100 over 2 years ago in RingCentral Phone 1 Future consideration

Announcement Only Extensions- Post Announcement Destination Configurable

RC currently has "announcement only" extensions available. If you transfer a caller to the extension, it plays the announcement and then HANGS UP. It seems to me that "Announcement Only" extensions would be much more useful if you had a choice wha...
Frank Busal-1100 over 2 years ago in RingCentral Phone 2 Future consideration

Fax - suppress the header on transmissions to not list the sender's full name!

Just like with the RingCentral Phone function, where the user can choose how their Caller ID shows up (as their actual number, or as the company's number, or as "Blocked"), it would be useful to have that option in the Fax functionality. Currently...
Svetlana Farwell 11 months ago in RingCentral Phone 0 Under review

Add 1 tap dial-in to mobile landing page.

When mobile users click a link, it brings them to a landing page where the only option is to download the app (if it is not installed). Many 3rd parties only want to dial-in to the call and don't wish to install the RingCentral a...
Blueprint HCRE 11 months ago in RingCentral Video 0 Under review

Call Queues have multiple notification paths or forwards

It would be nice is there was a way to setup what happens to a call during Business Hours vs Afterhours. Rather that is emailing different people/groups or rolling a call to different places
Seth Wand 11 months ago in RingCentral Admin Portal 0 Under review

PDF format for subscribe reports, improve excel format reports

PDF for easy reading and better formatting. Improve excel formatting on subscribe reports. Its not easy to see all the data at once, going down the column one by one.
Joe Hughes 11 months ago in RingCentral Analytics 1 Planned

Calls coming into the HUD should have some type of alert or chime

when in the Call Queue Pick up HUD there needs to be an alert notifying you that another person is calling in if you are taking calls for several offices. The notification on the screen now is to small and often missed and there is no alert or sou...
Alex Cochrane 11 months ago in RingCentral Phone 0 Under review

Multi-Language dial-by-name in the IVR Menu

We have an IVR setup where the same choices and prompts are available in 2 languages press 1 for English and press 2 for French At any time a caller can dial 9 the access the dial-by-name directory If the users presses 1, then 9 The prompt plays i...
Guest over 2 years ago in RingCentral Phone 0 Future consideration