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Meeting option to silence the music when only the host is on a conference call

First the scenario: we are using conference phone calls during government public meetings for people who are phoning in to participate in the meeting. There could be multiple callers, which is why we are using a conference call. We want to play th...
Sanford Hess 5 months ago in RingCentral Phone 0 Under review

See all team members quality of serivce

Right now I have to type in each team members name in the quailty of service screen to see their date. It would be nice to see them all in bulk. Need a more efficent way to do this is we can gauge our team internet speeds in bulk. We have 60 users...
Eliot Houman 5 months ago in RingCentral Analytics 0 Under review

Text (side notes)

This allows the company staff to gather important information from each customer conversation and interaction. Using draft as a way to utilize this approach but risky as it could be accidentally sent to customer.
NY Steamers 5 months ago in RingCentral Mobile App 0 Under review

leaving a call back number

Does RingCentral have feature where a caller is allowed to leave a call back number, instead of waiting or leaving a voicemail.
PSG LEANNE 5 months ago in RingCentral Integrations 0 Under review

Text snooze, as reminders.

Like emails we can snooze to receive an alert to follow up and contact.
NY Steamers 5 months ago in RingCentral Mobile App 0 Under review

Secure IVR credentials

We need the ability to securely encrypt credentials within IVR scripts that access backend data systems.
Clark Bergholtz 5 months ago in RingCentral Contact Center 0 Under review

Answer calls to the Call Queue when already in a call.

Here's a scenario that I thought should already be possible, but is not. 1. You are already on a call 2. You hear the other phones ring, someone is calling your call queue number. 3. You want to answer, but don't want to leave the office to go ...
Nicolo Gasbarro 5 months ago in Hardware 0 Under review


Filter the HUD list Department
René Habermann 5 months ago in RingCentral Mobile App 0 Under review

Bitrix24 CRM integration app which let log calls and Click to call option

existing app was developed by Bitrixs24 CRM team and app is not workign actually. We are missing some call recordings and sometimes it doesn't allow to make calls.When logging in - I can choose other emplyees numbers as outbound numbers but never ...
Seth Freedman 5 months ago in Developer Platform and APIs 1 Future consideration

Re-route committed callbacks to the skill, or to agent at a later date

Currently, if an agent has a commitment scheduled for themselves (and not their skill), and they're unavailable to take the call at the committed time, the commitment will be broken and the customer will not receive a call. Instead, the commitment...
Michelle Sterzovsky 5 months ago in RingCentral Contact Center 0 Under review