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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

Customer Ideas Portal

Showing 7576 of 7576

Add ability to turn off recording announcement.

In certain states(Colorado) you do not need to announce a call is being recorded, as only one participant on the call may know if the call is recorded, by law. We would like to take off the announcement that a call is being recorded per extension,...
Brandon Parker over 3 years ago in RingCentral Phone 2 Already exists

Call Park Audio

I am looking to see if we have the ability to upload or have an audio file for when a caller is on park like the audio files we have uploaded for when a caller is on hold. Thanks.
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

Add Tasks, Events, Files and Notes icons to New Ring Central Left Navigation, Remove the Inbox icon dropdown

Remove the inbox icon from left navigation and add: Tasks, Events, Files, & Notes icons along left navigation. The current inbox creates double the work to get to the Tasks List.
Kirt Moritz over 2 years ago in RingCentral Web/Desktop App 0 Under review

I need to set the maximum number of callers in a queue to 2

The lowest minimum number of maximum callers in a queue is 5 (cannot select below this) I need to set that as a maximum of 2 but cannot. Please add 2 as an option there.
Casey Young 8 months ago in RingCentral Admin Portal 0 New

Analytics, average number of calls during a period (not just a day)

I need to know our busiest hours during a specific period (e.g., the past two months). Currently, you have this report by day; however, our volume of calls varies. Also, it should show the cumulative in each hour, so I can know what percentage of ...
José De La Cruz over 1 year ago in RingCentral Analytics 0 Under review

Editing Main Admin & Internal Messaging (Privacy Liability Moderation)

Hey RingCentral, A contractor set up our business with you and they are no longer with us. I've been co administering this account with her since the beginning. Someone else took her position and we gave the account to him, not realizing that they...
Andrew Chavez over 1 year ago in RingCentral Admin Portal 0 Under review

Ability to select a repeatable time period for reporting

I'd like to be able to select a 7 day period for a report and have that same time span (ex. 7 days) repeat weekly, monthly, etc. rather than having to create that report on a Sunday to have the previous 7 days to date. I'd like to be able to creat...
Guest almost 2 years ago in RingCentral Analytics 0 Planned

Chat in meetings with LIVE translation

Some of our customers don't speak english and it would be great if when we send them the meeting link we could use the chat to communicate and it translate in live time based on what the preference is set to. There's a delay now where one party ha...
Guest over 3 years ago in RingCentral Meetings & Webinar 2 Future consideration

Be able to use web hyperlinks in the text tool

Its a real shame that a phone platform like this does not allow the capability to put a hyperlink for a website in a text. I have to type out or send the exact URL. Makes no sense. Text is my main source of communication and I send links all day t...
Craig Koren over 1 year ago in RingCentral Phone 0 Under review

Allow RingCentral App to Receive Intercom Calls

Useful for easier communication with remote users
Guest over 2 years ago in RingCentral Mobile App 0 Under review