All ideas

-this feature would provide clients with the option to disable the pop-up -can reduce the amount of time for client's customers to start screen sharing as not all participants are computer savvy -can avoid possible audio reverb if a non-rc partici...

Currently, in CC, it is an extension in chrome that is installed that pauses the call and screens from recording when a specific website is opened. then then the website is closed it then resumes the recording. Northern Safety Co. Is looking for t...

if you use the system for a access gate, who ever doesn't pick up gets a missed call notification.

Can an API be provided so we can export scripts on our Engage Voice account in the form of JSON?

It's really an issue. We have gatekeepers that field initial calls, and then transfer to the appropriate rep. The problem is that the call recording STOPS at the transfer. That is just crazy. We need this fixed asap!

It does not seem like the existing integration with Zoho CRM works from RingCentral Android app. It does not allow to create CRM contact from incoming call/message. Does not allow to read/create any info for contact in CRM. Also, "Send Text Messag...

Can you add a filter for voicemails under the reports tab? After you select a specific extension you can filter by several factors under "types of calls" but not voicemail. This would be a nice feature for when an agent is out sick or vacation. Al...

I assumed the Archiver would permit me to save the past 90 days of data residing in RingCentral. This does not appear to be the case, though. The Archiver only allows me to save data going forward. So I must watch helplessly as my last 90 days of ...

It would be much faster to be able to add multiple agents for Time Off Management.

Look carefully at Kinect.com. They offer an excellent texting feature that allows me (and any staff) to use text messages to instantly communicate with prospective (and also converted) clients and, perhaps most importantly, to easily allow clients...