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Allow RC users to make internal phone calls after business hours

We have set business hours for our company, so that outside callers cannot reach us after 5pm, for example. HOWEVER, this also disables our own staff from calling one another. The calls go straight to voicemail. Would like the ability to have busi...
Megan Brauner about 2 years ago in RingCentral Phone 3 Future consideration

Silent air time after customer is told to hold the line

If the customer does not press zero, but holds the line as directed, there is 8 seconds of silence. We are noticing some hang ups during this because the customer thinks we have dropped the call.
Guest about 2 years ago in RingCentral Phone 0 Future consideration

Replay voicemail

hi, it would be great to add an option for customers to replay or record their voicemail again before they hang up. Any option that customers can get auto reply saying we received their voicemail?
Guest about 2 years ago in RingCentral Phone 0 Future consideration

Export List Audio Conference Host/Participant Codes

Make the audio conference host and participant codes part of the user details export.
Nick Rowland Corp about 2 years ago in RingCentral Web/Desktop App 0 Under review

adding a group for enabling intercom

It's difficult to add users one by one
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

Enable Admin to turn off ability for users to delete texts and messages

Prevents users from attempting to hide inappropriate content.
Guest about 2 years ago in RingCentral Web/Desktop App 0 Future consideration

The capability to send an auto reply to a sender of a fax after hours, effectively giving confirmation that the fax was indeed received.

While there isn't any current turnkey solution for this, a user could have the fax notification go to a mailbox that has after hours email rules and the auto reply email could come from there. See also: https://community.ringcentral.com/questions...
Justin Mead about 2 years ago in RingCentral Phone 0 Future consideration

Add Granular Read/Write/Delete Role Permissions

I would like the ability to give different IT admins granular read/write/delete role permissions. For example, I want someone to have the ability to view all phone numbers, but not the ability to delete it or to change it. I want to give someone t...
Nick Rowland Corp about 2 years ago in RingCentral Phone 1 Future consideration

Have the option to have Call Queues show up as company contacts

We are using a Call Queue for our IT Department Helpdesk. Right now, that contact doesn't show up as a company contact. On mobile, it shows up under Others, but that isn't really isn't ideal. I'd like to request having the option to include a Call...
Shaun Heckman about 2 years ago in RingCentral Web/Desktop App 0 Under review

Add Search Box to Site Filter When Viewing User List

Add a search box in the filter by site dropdown when viewing the user list. This is included in the department field, why not the site list? We have multi-site enabled and have over 150 sites created. It sometimes takes forever to find the site ne...
Nick Rowland Corp about 2 years ago in RingCentral Phone 0 Future consideration