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call stats should update constantly

So it can be left on and can view whos is on the phone, talk time, and number of dials. without needing to refresh and pick date and then submit every time.
Guest almost 2 years ago in RingCentral Analytics 1 Already exists

Call Tracker Alert For Call Time & Number Of Outbound Calls

Hi, it would be great if we could set up an alert that is based on our outbound call goals. We have a target number of outbound calls and call handle time per day. We would like to set up an alert for each user that lets them know how they are doi...
Tonya Beck almost 2 years ago in RingCentral Analytics 1 Planned

Stop making the resource center window "active" when you interact with meeting window controls like mute, chat,etc

I Use RingCentral for meetings. That is it. I've never used the Resource Center. I find it terribly annoying that the Resouce Center window pops up over the top of my other windows that I am actually using during my meetings (e.g. Chrome, Outlook,...
Janel Cahill almost 2 years ago in RingCentral Meetings & Webinar 1 Needs more information

Ability to Turn Off Call Quality Questionnaire

Create a way within admin portal to allow the call quality survey to be turned off for all users. Getting a number of complaints that it pops up after every call.
Tyler DeCamp almost 2 years ago in RingCentral Admin Portal 0 Under review

Global CLI Presentation for outbound calls

Each user is set to present the companies main number for outbound calls. To change it so they present their DDI (primary number) requires the change to be made on each user individually. There should be an option to set the outbound call profile ...
Aaron Healey almost 2 years ago in RingCentral Phone 0 Under review

Change the city the phone number is tied to

When we phone out, our location on people's caller ID shows us located in a different city and province than where we are actually located. This is becoming a problem as people are sensitive to possible scams and/or want to deal with local compani...
Amanda Brulé almost 2 years ago in RingCentral Phone 2 Already exists

Splitting Audio

There is no way to split audio or set up a “ride along” situation for training purposes.
Blake Abig almost 2 years ago in RingCentral Web/Desktop App 1 Needs more information

Incoming Calls Ring in SalesForce and RC

Being logged in to RC for Salesforce and main RC desktop app: incoming calls cause both apps to ring at once
Blake Abig almost 2 years ago in RingCentral Integrations 0 Under review

flip calls to desktop

Provider was able to answer phones on his desktop if i needed to transfer a call to him in his office. Per ringcentral employee it is called "flip call" but since update no longer able to do. Providers loved this feature. per ring central IT featu...
70570 Hear USA almost 2 years ago in RingCentral Phone 1 Needs more information

Tab for customers contacts

It would allow my company team to share contact information for customers including notes
Carlton Harris almost 2 years ago in RingCentral Mobile App 0 Under review