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Add a field to MaxAgent to paste a phone number to launch a call quickly

We would like to have a field added to MaxAgent so agents can easily paste phone numbers into MaxAgent without other button clicks to make a call. Adding click to dial would be best case.
Jason Uhrinek about 1 year ago in RingCentral Contact Center 0 Future consideration

Max Agent Logout confirmation toggle so you can disable it.

We have users that get calls and voicemails assigned to their custom personal queues and when they logout of MaxAgent for the day and still have calls/voicemails, it asks if they want to reskill them. We want to be able to toggle this so it does n...
Jason Uhrinek about 1 year ago in RingCentral Contact Center 1 Future consideration

Play a Recorded message during a call

Having a recorded greeting/information message to play during call would allow us to give daily updates to our customers.
Nicolas Durelli about 1 year ago in RingCentral Phone 1 Needs more information

Quality Planner - Attach Customer Phone Number when account populates under tasks

Currently, to locate a customers account you need to search the Contact ID in interactions to locate the customer phone number. It would expedite the process to have the customer phone number populate as a header as well.
Christina Burris about 1 year ago in RingCentral Contact Center 1 Future consideration

For RC Video: Outlook calendar automatically sync scheduled meeting with the admin portal

Updating or canceling an existing scheduled meeting from the outlook calendar should automatically sync with the admin portal. Currently, we still need to open the scheduled meeting in the outlook calendar then open RC scheduler and click update t...
Rommel Peralta about 1 year ago in RingCentral Video 0 Under review

Main text differentiate

I noticed that my main line texts are coming to me, but I don't know that until I text them back.
Kaylee Jeter about 1 year ago in RingCentral Web/Desktop App 0 Needs more information

View all messages I've sent

It would be helpful if I could view all the direct messages I've sent to all other users in my company in one place - the same way you can search for a key word to see all conversation on that key word. This would be helpful for accountability. Pr...
Juana - Juanita - Chavez she|her about 1 year ago in RingCentral Phone 0 Under review

Limited Call Log Access

Give a manager access to the call logs of the people that report to them without giving them access to the whole company? Like their boss's calls.
Guest over 2 years ago in RingCentral Phone 1 Future consideration

Automatic notifications for SFTP failed to transfer recordings - Automate retry transfer for failed transfers

For those transferring recordings to long-term storage for compliance reasons, currently the only way to check for failed transfers is to navigate to: More>Apps and Resources> Archiver Beta Then navigate to the third Phone tab, select the Mo...
Guest over 2 years ago in RingCentral Phone 0 Future consideration

Linking customer data base

I am running small business. Set up Extention 1 for Sales, 2 for Support and 3 for Emergency. When customer called, I manually save, but it is not linking all extension no. For example, customer called Extention 1...I save it manually their contac...
Emergency Support about 1 year ago in RingCentral Admin Portal 0 Under review