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Looking to have option for key press feature on individual extensions

We would like to have the option to press 1 for leaving a voicemail on an extension and press 2 to be routed to a call queue. Key press isn't available on individual extensions currently.
Jake Fletcher IT 9 months ago in RingCentral Video 0 Under review

Voicemails accessible to all users, Allowing all users or selected users to see and respond to the voicemails in the APP.

Voicemails accessible to all users. Allowing all users or selected users so they can see when someone may be out of the office, access to the voicemails instead of just one person or person at one location.
Guest 9 months ago in RingCentral Analytics 0 Under review

Quality planner - once an evaluation plan has expired, the plan disappears and results are not available

Quality planner - once an evaluation plan has expired, the plan disappears and results are not available. QM reporting limitations. 8 specific reports in pre-built and can be used in other RC platforms. Create reporting for this area Template to a...
Matthew Walsh about 2 years ago in RingCentral Contact Center 1 Under review

Quality planner in QM has limitations; unable to select an individual instead of a group.

Quality planner in QM has limitations; unable to select an individual instead of a group. You are unable to create an individual improvement plan for an employee. You only have the option to create plan's for groups. Workaround is cumbersome.
Matthew Walsh about 2 years ago in RingCentral Contact Center 1 Under review

Call Park Audio

I am looking to see if we have the ability to upload or have an audio file for when a caller is on park like the audio files we have uploaded for when a caller is on hold. Thanks.
Guest about 2 years ago in RingCentral Admin Portal 0 Under review

Separate Inbound and Outbound Calls in Call History in the RC app

I would like 2 bars to be added under Call History with Inbound Calls and one with outbound calls, just like there is all calls, missed calls, and call recordings
James Esch about 2 years ago in RingCentral Web/Desktop App 0 Under review

Add option to create a Task with a webhook

We can already add Posts using a web hook, but the ability to create a Task say from a web form submission, or an incoming email would improve workflow and make the Ring Central App much more useful.
Paul Jansen about 2 years ago in RingCentral Meetings & Webinar 1 Under review

Allow hiding extensions for different sites

Allow admins to hide the extensions of specific sites from other sites to prevent accidentally transferring calls to the wrong site
Cory Barnes over 1 year ago in RingCentral Web/Desktop App 0 Under review

You need to add a blocking feature for calls that come through to phone numbers assigned to hot desking phones.

There's no way to block all incoming calls only for calls to phone numbers assigned to hot desk phones. DND will block all calls. When a user logs into a hot desking phone, they're not going to want to answer a call that is accidentally sent to a ...
Edward Lee over 1 year ago in RingCentral Phone 0 Under review

Allow adjusting of timer for Dial by Directory

Currently its about a long 10 second pause after entering the name prior to hearing anything. It would be nice if the prompt said we could press a key to finalize the submission or shorten up the timer.
Quattra Helpdesk 9 months ago in RingCentral Phone 0 Under review