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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

All ideas

Showing 7576 of 7576

Add Time Zone Designation for Organizer of Call

The call Organizer should be able to designate the time zone of a scheduled meeting directly on the scheduling page. Currently, the scheduling time is fixed to the organizers extension. Example: If I'm in an airport using my laptop, I can't schedu...
Guest over 2 years ago in RingCentral Video 0 Under review

Integration with EPIC Software

I have a client that uses EPIC Software's BMS (Broker Management System). This is a very popular software for Insurance Brokers. It would be beneficial to have it integrated into Business Connect (TELUS).
Jason Woods over 2 years ago in RingCentral Integrations 3 Under review

Daily live reports export

Live reports has certain information on talk, hold, handle times not found in daily reports. Need to set up a daily, weekly, monthly scheduled export like in call queue management delivery settings.
Guest over 2 years ago in RingCentral Analytics 0 Future consideration

Make currently in use phone number & extension visible at all times in Desktop App

I have around 5 RingCentral phone numbers. When I am in the middle of a call, I want to see the current phone number that the desktop soft phone application is using. I would like this displayed prominently in the blue ribbon at the top of the pag...
Craig Duran over 1 year ago in RingCentral Web/Desktop App 0 Under review

Ability to minimize or move RC dialer in salesforce in classic view

the dialer is eating too much space in the side panel w/c hindering to access other features. we use click-to-dial most of the time and having the dialer up all the time is not applicable for us.
Jane Tobias over 1 year ago in RingCentral Integrations 0 Under review

Chatstack

would love to see https://www.chatstack.com/ live help added to the consol
Sales And Service over 1 year ago in RingCentral Web/Desktop App 0 Under review

Support for new Poly Edge E series ip phones

I bet ringcentral is already working on this but please add support for the new Poly Edge E series phones for assisted provisioning, eg the edge e350. Thanks!
Jake Kushner over 1 year ago in Hardware 0 Under review

Copy and Paste multiple phone numbers at a time on "To: Field" for SMS

It would be best if the RingCentral application, allows copy and paste of phone numbers from .csv file or excel file on the "To: Field", especially if there are multiple numbers they need to Enter.This will lessen the time and provide ease to user...
Guest over 3 years ago in RingCentral Web/Desktop App 1 Future consideration

Ability to trace external customer meeting join actions

It would be beneficial if a support technician could provide a "trace" of a meeting attendee's actions. For example if we were to be able to provide the called from number and the bridge number that was dialed, could RingCentral tell us what meeti...
John Nickell over 3 years ago in RingCentral Meetings & Webinar 0 Under review

Option to remove call queue number as an option on outbound call for users

Option to remove call queue number as an option on outbound call for users
Jonas San Luis 8 months ago in RingCentral Mobile App 0 New