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toggle "can monitor" email notification on/off

it is useful because, when creating a call monitoring group, the people in the "can be monitored" tab should not get a email notification regarding who and who isnt in the "can monitor" tab which is information only admins and team leaders should ...
brett helm 22 days ago in RingCentral Admin Portal 0 New

Need to be able to paste a phone number, when starting a new text message conversation.

It's just a very basic feature and it's strange that you're not able to do it. I'm not able to past in a mobile number into the Ring Central Desktop app when texting a new number/starting a new conversation through RC text.
Unified Technologies 23 days ago in RingCentral Web/Desktop App 0 New

Add and Delete users and user history easier

When an employee leaves we used to be able to delete the employee and then add the new employee under the same phone number. When we deleted the last time we were told we would have to pay for a new phone line. So now when an employee leaves we ch...
Dana Koselke 23 days ago in RingCentral Admin Portal 0 New

Be able to display user names Last Name, First Name

I would like to display the user names by Last Name, First Name
Sameer Patel 23 days ago in RingCentral Admin Portal 0 New

Automatic CRM-to-RingCentral Contact Synchronization for Enhanced Customer Recognition

One groundbreaking feature we propose is the automatic synchronization of new contacts between various CRMs, including Jobber, and RingCentral. This would eliminate the manual process of updating contact databases in multiple platforms, saving tim...
Yusof Tahiry 23 days ago in RingCentral Integrations 0 New

Retrieve deleted conversations

Hope there's a way to retrieve deleted conversations.
Jessa Remo 23 days ago in RingCentral Admin Portal 0 New

Leaving a Pre-Voice Message Before Transferring a VM to Another Extension

Ability to record a voicemail message before the actual voicemail message being forwarded to another user/extension. This allows the user to add voice notes with the forwarded VM.
Jorge Mico 23 days ago in RingCentral Web/Desktop App 0 New

Generate/Download Report data per day

Customer want to have the option for data report per day. Customer want to have the option download it and not per date range.
RC Tester Account 23 days ago in RingCentral Analytics 0 New

'm trying to backup my chat from ringcentral application,the file which I'm getting in json i can't read those chats in json format .please give me the solution to read my chats when i downloaded backup as file.

Please add chat backup different formats other than json format.
Admin Techwish 23 days ago in Developer Platform and APIs 0 New

Make outbound calls while on an email contact

Being able to place an outbound call while working an email contact is a vital part of our business to effectively work the email contact. Our workabourd is to (a) got to Unavailable, (2) park email contacat, (3) place outbound call, (4) unpark em...
Rick Bickle 24 days ago in RingCentral Contact Center 0 New