Customer Ideas Portal

We have users that get calls and voicemails assigned to their custom personal queues and when they logout of MaxAgent for the day and still have calls/voicemails, it asks if they want to reskill them. We want to be able to toggle this so it does n...

Having a recorded greeting/information message to play during call would allow us to give daily updates to our customers.

Currently, to locate a customers account you need to search the Contact ID in interactions to locate the customer phone number. It would expedite the process to have the customer phone number populate as a header as well.

Updating or canceling an existing scheduled meeting from the outlook calendar should automatically sync with the admin portal. Currently, we still need to open the scheduled meeting in the outlook calendar then open RC scheduler and click update t...

I noticed that my main line texts are coming to me, but I don't know that until I text them back.

It would be helpful if I could view all the direct messages I've sent to all other users in my company in one place - the same way you can search for a key word to see all conversation on that key word. This would be helpful for accountability. Pr...

I am running small business. Set up Extention 1 for Sales, 2 for Support and 3 for Emergency. When customer called, I manually save, but it is not linking all extension no. For example, customer called Extention 1...I save it manually their contac...

It would be really helpful if a notification popped up when an interoffice message is sent. (For example, in Microsoft Teams). When we receive a phone call the dial box pops up so we know to answer the phone. Right now, if someone sends a message,...

It would be nice to see meeting faces as bubbles similar to the iwatch layout combined with facetime format. Were the bubble gets bigger for the speaker. An option that can be turned off and switched back to multi-page view

Allow us IT admins to filter our users by those who don't have the department set. This allows us to better manage new user setups who may not be allocated to a team at setup stage, but allows us to easily see who needs adding to a department stil...