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Evaluate Logitech H540 as an approved headset for Engage

Hello, Please evaluate (and hopefully approve) the Logitech H540 headset as an approved headset for Engage. This is a cost effective headset selection for high turnover agent populations. Thank you!
Selena Lewis 9 months ago in RingCentral Engage Voice 0 Under review

Ability to whitelist a single or multiple numbers in a blocked country.

At this point, it looks like the only way to contact a client in a blocked country is to unblock the whole country which can have negative repercussions. Add the ability to whitelist individual numbers in a blocked country so that clients in that ...
Guest almost 3 years ago in RingCentral Phone 1 Under review

Audit Trail to show the IP address of people logging in.

Would be nice to see the IP address of people trying to log in to the portal in the Audit Trail. This would help admins to work out if logins are genuine users or not.
Guest about 2 years ago in RingCentral Admin Portal 1 Under review

Disable DND sofkey on Polycom phones

Our MVP standard account doesn't give us the ability to disable the DND softkey on phones per user/phone. We are looking to upgrade our account (for a different reason), but do any of the plans give the ability to control access to the DND softkey...
Inventure IT over 1 year ago in Hardware 0 Under review

Remove the area code when calling out

When calling off my cell i used to be able to type in the number without having to add the area code which was really nice. BUT now you guys changed it to where no matter what a number 1 is always added to the phone now you HAVE to typ...
Guest over 1 year ago in RingCentral Analytics 1 Under review

Staffing Available for individual WEM Skills

Provide the staffing numbers (Scheduled, Required, Variance) by interval in the Intraday Manager down to the WEM skill level. Right now it is useless to me since I have multiple WEM skills across multiple departments.
Guest almost 3 years ago in RingCentral Contact Center 0 Under review

Enable emoji's in RingCentral Meetings and Video

Enable use of emoji's in chat function of RingCentral Meetings and Video
Janelle Chard almost 3 years ago in RingCentral Video 0 Under review

List of Active Feature Being Used.

Could be better if we can have a feature where we can see in the admin portal the list of features we are actively using within RingCentral.
James Peterson 9 months ago in RingCentral Admin Portal 0 Under review

Status feature

You should add a feature to where you can customized your pre selected status. We have some that never get used and it is nice to just click on the status you want!
Olivia McCaleb 9 months ago in RingCentral Phone 0 Under review

Dont Force the App to open when calling through extension

When you attempt to call a number from the Chrome extension, it pops up the main app in the last section you were viewing, such as messages or phone. This only really started when the new changes came out, around the March 20, 2023 timeframe. Befo...
John Hanna 9 months ago in RingCentral Phone 0 Under review