All ideas

Hello, Please evaluate (and hopefully approve) the Logitech H540 headset as an approved headset for Engage. This is a cost effective headset selection for high turnover agent populations. Thank you!

At this point, it looks like the only way to contact a client in a blocked country is to unblock the whole country which can have negative repercussions. Add the ability to whitelist individual numbers in a blocked country so that clients in that ...

Would be nice to see the IP address of people trying to log in to the portal in the Audit Trail. This would help admins to work out if logins are genuine users or not.

Our MVP standard account doesn't give us the ability to disable the DND softkey on phones per user/phone. We are looking to upgrade our account (for a different reason), but do any of the plans give the ability to control access to the DND softkey...

When calling off my cell i used to be able to type in the number without having to add the area code which was really nice. BUT now you guys changed it to where no matter what a number 1 is always added to the phone number...so now you HAVE to typ...

Provide the staffing numbers (Scheduled, Required, Variance) by interval in the Intraday Manager down to the WEM skill level. Right now it is useless to me since I have multiple WEM skills across multiple departments.

Enable use of emoji's in chat function of RingCentral Meetings and Video

Could be better if we can have a feature where we can see in the admin portal the list of features we are actively using within RingCentral.

You should add a feature to where you can customized your pre selected status. We have some that never get used and it is nice to just click on the status you want!

When you attempt to call a number from the Chrome extension, it pops up the main app in the last section you were viewing, such as messages or phone. This only really started when the new changes came out, around the March 20, 2023 timeframe. Befo...