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Voice response system

Ring cental itself has the capability to take input from callers my phone, can this feeature be added to us ?
Juan Glen 9 months ago in RingCentral Phone 0 Under review

RingCentral Reach Gold Partner Here. We are finding many of healthcare customers using NextGen EHR. Strong inteterest in a RingCentral integration with NextGen

embedded RingCentral App in NextGen EHR. Screen pops, dialing, possibly call records and call recordings.
Trent Smith 9 months ago in RingCentral Integrations 0 Under review

Skill Notification History report does not show user who uploaded call list when "auto-start" checkbox is checked.

There is a defect, where the Skill Notification History report does not show the User ID when a skill is started by the auto-start checkbox when uploading a call list. Therefore when reviewing the Skill Notification History report, when auto-star...
5866 - Miguel Martinez 9 months ago in RingCentral Contact Center 0 Under review

Integrate with Google Translate

We need a translator from time to time, and while Google Translate is not perfect, it would be good enough. You can have Google Translate use audio on the computer speakers, but it doesn't come through in the conversation. Is there a way to make t...
Guest almost 3 years ago in RingCentral Integrations 3 Under review

Include button to turn off unavailable agents

We want there to be a button on the Operator Agents Count Widget, where we can toggle unavailable agents on and off from the WIDGET GRAPHS. You have this button available for the agent list BUT not on the graphs.
IT Department over 1 year ago in RingCentral Analytics 0 Under review

Refine Screen Scrolling on Messages

I often refer back to past chats with colleagues and it is very difficult to scroll through the messages with precision using the app (Windows version). First of all, unless I am in tablet mode, it is very hard to grab the scroll handle so you can...
Daniel Pasion almost 3 years ago in RingCentral Web/Desktop App 1 Under review

Ability to change column size so long queue names are visible

We have some really long queue names and when I add more than a handful of columns to a queue dashlet the name column shrinks so I can't see the full name. Being able to set the width / percentage would really help
Guest about 2 years ago in RingCentral Analytics 0 Future consideration

Disable Call Logs Delete for ALL users/managers/everyone.

For a business environment, there should be an option for ALL inbound/outbound calls to be logged and a SUPER ADMIN should be able to stop a manager from deleting call logs.
Harry Lui 9 months ago in Developer Platform and APIs 0 Under review

Assign caller ID for an extension without restrictions

Go to and see if you can license some of their patents. I should be able to assign an extension any Caller ID for which I have ownership to. I was able to do this in the 3CX product prior to moving to RingCentral.
Daniel Cayea 9 months ago in RingCentral Phone 0 Under review

An option to conference a call without placing it on hold then add a new call.

To have the option to conference a call then dial the number and hit conference again to merge instead of placing current call on hold, add new call, then transfer.
Lynce Andres 9 months ago in RingCentral Web/Desktop App 0 Under review