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QM - Feedback Comments - Punctuation Doesn't Carry Over from Word

A user may need to type their feedback comments into a Word document first and then copy/paste into the QM Tool Evaluation Form. When we copy/paste from Word into the QM Tool, quotation marks and apostrophes disappear.
Jennifer Lewis almost 3 years ago in RingCentral Contact Center 3 Future consideration

QM - Calibration Screen – Needs Interaction Dates

Please add the Interaction Date to the Calibration Screen; see screenshot
Jennifer Lewis almost 3 years ago in RingCentral Contact Center 0 Future consideration

Add Date & Time to body of an email meeting invite for RC Video

We are looking to have the date and time automatically added to the body of an Outlook email invite for RingCentral Video. This seems to work with RingCentral Meetings, see attached image. We schedule meetings with the RingCentral app
Guest almost 3 years ago in RingCentral Video 0 Under review

Admin Report of User Settings

A report that allows admins to view what a user has enabled/disabled in their settings and customizations would be useful.
Bethany Garcia almost 3 years ago in RingCentral Admin Portal 0 Under review

Webinar Calendar Invite

It would great if after users register for a webinar the reply the service sends is in the format of a calendar invite, not an email.
Tom Buckley almost 3 years ago in RingCentral Meetings & Webinar 0 Under review

Add Answer feature to RingCentral for Salesforce softphone

Add a feature that allows users to answer incoming calls when they are using the RingCentral for Salesforce softphone. Users should be able to answer, hold, and hang up incoming calls, as well as see caller ID and relates records in SalesForce. [a...
Sara Kosciolek almost 3 years ago in RingCentral Integrations 0 Under review

RCM invite populating as an attachment on New Outlook for Mac

For Mac users on the New Outlook, when trying to schedule a RingCentral meeting through the RCM app on desktop, the invitation will populate as an attachment, rather than with the actual details itself. There should be a feature on RCM that's avai...
Hannah Tieu almost 3 years ago in RingCentral Meetings & Webinar 0 Under review

Allow participants to disable other's videos in a meeting while maintaining their PC audio

I have a couple of user's who have limited bandwidth, but need to join RCV meetings. Would it be passible to leave it to the discretion of the participant, to disable video from other attendees, and only enable it when required. Like presentations...
Guest almost 3 years ago in RingCentral Meetings & Webinar 1 Under review

Assign a live person/extension (or more for simultaneous ring) before hitting the IVR menus.

We have several retail stores. A few of these stores would like to have the option of a live person asnwering the phone before the customers hit an automated IVR. This gives them a chance for a personal touch before going to the IVR as a backup. W...
Guest almost 3 years ago in RingCentral Phone 0 Under review

Show Caller Name in 'Missed Call' emails

Today we have to do a reverse lookup to see who called us.
Steve Deal almost 3 years ago in RingCentral Phone 0 Already exists