All ideas

When our Call Center reaches out to our customers, the number appearing on their phones is not known to them. If we had the ability to change the CallerID to a string (The name of the company), we believe customers would be more willing to answer ...

Requesting to add 'Assign To' to the menu option in the Number Inventory. Currently the only option listed is Delete, with this, we can delete multiple numbers at once; however, we cannot assign multiple numbers at once. This would be beneficial f...

We would like to have the option to press 1 for leaving a voicemail on an extension and press 2 to be routed to a call queue. Key press isn't available on individual extensions currently.

Voicemails accessible to all users. Allowing all users or selected users so they can see when someone may be out of the office, access to the voicemails instead of just one person or person at one location.

Currently its about a long 10 second pause after entering the name prior to hearing anything. It would be nice if the prompt said we could press a key to finalize the submission or shorten up the timer.

Having Limited Extensions included in the Business Analytics will be very beneficial in monitoring all calls to monitor utilization instead of going to Call Logs having it there will improve the ease of use.

For a test purpose I also created a new Billing Role template with only Billing invoices & inventory permissions, but I found that the device ordering is reflected automatically. I tried disabling different tabs but still device ordering was s...

it would be great to have the ability to subscribe to live reports since it carries metrix i cant seem to find in performance reports or eob lob reports. for example average talke time and transfer rates arent there

When quoting clients for insurance, I would like to be able to attach a pdf of their quote for them to have, and then message them the quote.

The ability to "build your own" Agent Details widget in Live Reports to show certain agents (vs all agent within a queue) would be a huge help. The limitation of only being able to sort by queue makes it very difficult to hone in on monitoring spe...