All ideas

Need the functionality to take a conference call and transfer it. Currently when you attempt to transfer the call, the transfer button is greyed out.

All our users currently use the “Ring out” feature in RC Phone to send all outbound calls to their desk phones. Because there is no similar feature in the RingCentral app, users either have to dial out on their computer or force the call through t...

The most current version of the RC App (22.1.31.106750) has shrunk the dial pad to about half of it's normal size. This makes it difficult to dial out or read the keypad. The recommendation is a setting that allows you to adjust the size of the di...

We need Ring Central to give us the ability to create an independent evaluation not tied to an interaction (call or email) that are sent in RC Contact Center. We need to evaluate live chats and back office items that are not handled in Ring Central.

have an option on admin portal>Phone System>Common Area Phone to download a list of all of the phones. Also to have an option on Limited extensions group to download the information and have a print out of it.

We communicate with our customers almost exclusively via text, including mms. We believe it's important to text with our customers from the area code they are familiar with. For instance, if our customer is in Miami, we want to be able to text the...

Instead of generating a registration or log in link, it would be helpful to be able to create your own link.

When inputting a contact through app.ringcentral.com there is no option to add the person's extension without getting an error message. The only way to do this is to open the app on the phone where it will accept the extension by adding * and the ...

Allow for the ability to assign a default user template upon creation of a user.

When the Holiday or Business Schedule is only at the IVR, allowing forwarding of unanswered direct dial calls to the IVR would invoke the Schedules for routing to the appropriate IVR menu.