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Online Access to Reprovision Phone Number

I purchase new phone lines almost every week as my company grows. Every time I add a new line, I must call the customer support line and open a case to have the new line reprovisioned to allow the SMS feature. I must spend a MINIMUM of 20 minutes ...
Chris Thebeau 6 months ago in RingCentral Admin Portal 0 Under review

To be able to change the amount of times the IVR menu must play before an extension can be dialled.

It would be beneficial to be able to change how many time the IVR must be played before it automatically rings an extension. Having to sit through it 3 times seems like a long time.
Brian St. Amand 6 months ago in RingCentral Admin Portal 0 Under review

Allow Account Owners to Submit Comments on Cases and have it appear in THEIR name

As a Director, I somethings get added or escalated to on cases. If I go into a case that I did not open but add a comment, it shows that my comment is being added as the requestors name when it should appear from me.
Elizabeth Witte 6 months ago in RingCentral Admin Portal 0 Under review

Department column header within Billing Items view

Within the Billing Items view it would be useful to see the department that users are linked to. For us, all staff have a department set but we use the Site attribute sparingly. This makes it difficult to link billing items to the correct cost cen...
Jonathan South 6 months ago in RingCentral Admin Portal 0 Under review

default phone to do not disturb as soon as you are on a call...even for intercom calls.

If someone is on a call and we intercom them, they and the other person on the call can hear what we are saying.
Roxanne Gross 6 months ago in RingCentral Phone 0 Under review

Read all text throughout Agency.

We as a agency should be able to read all text response from client. Zipwhip allows every producer to read the agency text messages. If a producer is not at work, all of the producers should be able to access the text and respond to a client. This...
Jimmy Carswell 6 months ago in Developer Platform and APIs 0 Under review

Missed call notifications should sync between desk phone and apps

We have different phone groups. When the phone rings and one member of the group picks up the phone, the other members of the group receive missed call notifications. They should not receive the notification unless all members do not pick up the p...
Jonathan Spiegel 6 months ago in RingCentral Phone 0 Under review

Sort 'call from' numbers

My business uses Ring Central to take inbound calls from over 100 small businesses nation wide. When we need to outbound call the clients back, I have the daunting task of scrolling through a list of over 100 possible 'call from' numbers in the dr...
Brian Rand 6 months ago in RingCentral Web/Desktop App 0 Under review

Admin Portal Transfer Requests: Email and attach a copy of the completed form and in portal

Please can you include a copy of the number transfer request form that we complete in the admin portal and also email a PDF to the requestor? That way if a port request fails or there is an issue we can review the submitted form and identify if it...
Fraz Hamid 6 months ago in RingCentral Admin Portal 0 Under review

Rotating Dashboards

when you create multiple dashboards you might want more than one to display up on a large wall mounted screen. Would be great to have a separate function to have a group of dashboards cycle/rotate through. Could do this or via a back end change an...
Guest 6 months ago in RingCentral Analytics 0 Future consideration