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More control over apps for team chats

We use various integrations with some of our chats that provide us updates from monitoring and status providers for our systems like Statuspage, OpsGenie, Pingdom, Jira, etc. The problem is that when the people who make the apps leave the company ...
Scott Sawczynec almost 2 years ago in RingCentral Integrations 0 Under review

Call Forwarding to External number while on DND Status

If User Extension sets her line to DND, can it be arranged that Line 1 goes to For example:Line 1 = normal line. Line 2 = emergency 24 hour line. voicemail, but Line 2 rings her mobile number?
Lei Tester almost 2 years ago in RingCentral Phone 0 Under review

Improve detection of "default" audio device.

Allow users to configure an exclusion of certain audio or video devices or even more desirable, allow to us to configure if a certain device is present automatically set it as my audio and video device. Also it would be great if the selection with...
John Nickell almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Universal Search in Admin Portal

It would be helpful to have a universal search in the Admin Portal for phone numbers and extensions telling us where any number is assigned (ring groups, call queues, IVR key presses, users, phones, etc.). In many cases, finding where things are a...
Arron Meyer-Razon almost 2 years ago in RingCentral Admin Portal 0 Under review

Stop Queue Call from Ringing on Offline Users!

I have discovered that Call Queue calls will arrive to members who are Offline (Offline being laptop shut down, or user not logged into a computer).On our busiest call Queue which is setup as Rotating, the calls are arriving to offline members and...
Matthew Lamb almost 2 years ago in RingCentral Phone 4 Under review

I need to be able to pull abandoned calls details on an as-needed basis vs. waiting for a data refresh.

Sales. We call abandoned calls back to sell. If we have to wait hours to get the details, then we risk losing the sale.
Timothy Larsen almost 2 years ago in RingCentral Contact Center 7 Needs more information

have the received calls or whatever calls you choose be listed on an Excel Spread Sheet to enter additional data for analytical purposes

In order to send prepared caller lists to virtual assistants that have to call and work through the callers for various purposes and then have to enter the received data into additionally created fields on the excel sheet for analytic purposes - t...
Guest almost 2 years ago in RingCentral Analytics 0 Under review

Enable Access to Old Versions of RC App for Old Devices

I have RC version & a samsung Galaxy 5 model SM-G870A, version 6.0.1 which is not compatible with the new app. A pop up (attached) telling me to get the new version is blocking my screen from doing everything except receiving calls...
Vacuum Store almost 2 years ago in RingCentral Mobile App 2 Will not implement

Dial from web app or browser, but call takes place on desk phone

It would be helpful (and something that was a feature with Fonality) where you can click on a phone number in your browser OR copy and paste a phone number to the RC web app. The call starts to dial out, but it's connected to your deskphone where ...
Taylor Tyler almost 2 years ago in RingCentral Web/Desktop App 1 Under review

Audible notification that people are waiting in the waiting room

This would be useful for those of us that have to minimize the window when working. Folks are sitting in the waiting room silently and we do not know they are there.
Wayne Longhurst almost 2 years ago in RingCentral Video 0 Under review