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Different Ringtone for Transfers

Our parts manager isn't able to distinguish between inbound phone calls and direct transfer phone calls.
Ian Ward 9 months ago in RingCentral Phone 0 Under review

After Hours Recorded Message

We would like to play a recorded message for our after hours. We currently get a lot of sales calls out of hours and want to advise callers that no sales calls will be dealt with afterhours - only emergency site access calls will be dealt with. Ca...
Pearly Gates 9 months ago in Hardware 0 Under review

Add a volume regulation for each speaker separately.

All speakers have different microphones. Some of them are louder and some quieter. I think it is a good idea to add an ability for the user to regulate the volume of each speaker he listens to.
Valentin Kirilov 9 months ago in RingCentral Webinar 0 Under review

SMS: A table that describes exactly the cost per SMS (price per character, and more)

Going to my view log, I noticed that some SMS cost $0.85 (not the $0.00085 advertised) and that some cost up to $5.10c. I reached support to ask why that is, and they told me it has to do with the number of characters.I asked for a table to unders...
Cocoon Customer Experience Team over 1 year ago in RingCentral Phone 0 Under review

Remove deactivated reps from the reports

Can we add a button which allows all deactivated users to be deselected from the reports. Currently you have to select each employee one at a time.
Guest over 1 year ago in RingCentral Analytics 0 Future consideration

Live Reports - filter calls with low duration

In performance reports there is an option to filter calls with a duration of e.g. <10s while in the Live Reports there is not. When receiving multiple phantom calls like this there is no way to reasonably use the SLA feature in case such calls ...
Daniel Neuhoff over 1 year ago in RingCentral Admin Portal 1 Under review

Be able to retrieve a call that was transferred

I would like to be able to pick a call back up after it's been transferred because either I hit the wrong ext or the person isn't answering their phone
Lynnette Mayberry almost 3 years ago in RingCentral Phone 0 Under review

Phone like experience for RingCentral App Text Messaging

The old windows RingCentral App that is about to be retired has a very pleasing Smart Phone like text messaging that the new RingCentral App does not offer. Please allow for the New RingCentral App to be configured by the user so the user only see...
Fax Number almost 3 years ago in RingCentral Web/Desktop App 0 Under review

Click to Dial to send to desktop phone or cell Phone app

We spend all day in a meeting together since we can't go into the office. We have a lot of daily communication we have to do. However, the click to dial feature would save us a ton of time because we place a minimum of 50 calls a day. So it would ...
Guest almost 3 years ago in RingCentral Web/Desktop App 0 Under review

Timer for Park Locations

adding a timer to custom park lines for visibility and management
Todd Downing about 2 years ago in RingCentral Phone 1 Already exists