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ACO HUD to show transferred call

Hi, this idea came from one of my clients: For the HUD to show the inbound caller even when transferred to another extension. "The HUD provides an overview of what other users in the organisation are currently doing. In the situation where I might...
Gian Santos 11 months ago in Developer Platform and APIs 0 Under review

Add different skin tones for Emoji's

Similar to Apple's introduction
Bill Malone almost 2 years ago in RingCentral Web/Desktop App 5 Already exists

Voicemail notification subject

We would like to have a custom voicemail notification subject
Rodolfo Sasabo almost 2 years ago in RingCentral Admin Portal 1 Under review

Add Gorgias CRM as an app

We love Gorgias and so do many other companies. They have a great API and a connect to many services. I think you'd make a great couple ;)
Guest almost 2 years ago in RingCentral Integrations 1 Under review

To have the ability to have no Voice Mail on a call Queue line

We have set up currently a call Queue for our Consumer Lines so that we can see in our reporting if a customer presses 1 for website or orders, press 2 for product questions, etc we can see how many customers have issues in these categories and ho...
Guest over 2 years ago in RingCentral Phone 1 Under review

Please include the High fidelity music mode in the next RingCentral Meetings version

Zoom just released "High fidelity music mode". Please add this to the next version of RingCentral Meetings. Thank you. This is vital for our online music lessons and classes.
Jason Thompson over 2 years ago in RingCentral Meetings & Webinar 3 Future consideration

Please allow the "Turn on Original Sound" for meeting participants. Zoom allows this option for basic accounts and participants.

No description provided
Jason Thompson over 2 years ago in RingCentral Meetings & Webinar 1 Future consideration

Audit trail for OB Skill Control

For the Outbound Skill Control in CX1, there should be an audit trail similar to what exists with Skills and Users in User Hub. Currently, Outbound Skill Control has Notifications, but the notes are short-lived and don't provide enough information.
Anthony Cherry 11 months ago in RingCentral Contact Center 1 Under review

Analytic App that could be run on a laptop connected to the customers LAN. This program would analyze and verify that all necessary parameters are being met on the associated router. Open ports, QOS, Etc.

Pre installation actions.
Stephen Shaffer 11 months ago in RingCentral Web/Desktop App 0 Under review

The login page for CXone Call center does not support SSO login, please add it

You can access the SSO login by going to however the SSO login does not appear if you login at It should forward you or pop up the SSO page if that is configured on the account. Thanks...
Zach Olsen 11 months ago in RingCentral Contact Center 0 Under review