Customer Ideas Portal

Hi, this idea came from one of my clients: For the HUD to show the inbound caller even when transferred to another extension. "The HUD provides an overview of what other users in the organisation are currently doing. In the situation where I might...

Similar to Apple's introduction

We would like to have a custom voicemail notification subject

We love Gorgias and so do many other companies. They have a great API and a connect to many services. I think you'd make a great couple ;)

We have set up currently a call Queue for our Consumer Lines so that we can see in our reporting if a customer presses 1 for website or orders, press 2 for product questions, etc we can see how many customers have issues in these categories and ho...

Zoom just released "High fidelity music mode". Please add this to the next version of RingCentral Meetings. Thank you. This is vital for our online music lessons and classes.

For the Outbound Skill Control in CX1, there should be an audit trail similar to what exists with Skills and Users in User Hub. Currently, Outbound Skill Control has Notifications, but the notes are short-lived and don't provide enough information.

Pre installation actions.

You can access the SSO login by going to https://cxone.niceincontact.com however the SSO login does not appear if you login at ringcentral.nice-incontact.com It should forward you or pop up the SSO page if that is configured on the account. Thanks...