All ideas

When a customer calls, I can review the conversation up until the time I place the customer on park to contact the agent. When I get back on the phone with the customer, the recording is not operable. For example, I received a call from a customer...

We are using Mitel 6940 phones. When a Employee's number rings, it would be great for his/her assistant to see a caller ID on a line added with a presence key. They can currently answer but it is not obvious that the presence line is ringing. We t...

Currently we have 200+ "unassigned" phones in our account. There is no way to add these to a User from the User's "Phones" page. We can buy phones, or add the app, but can't provision an existing "unassigned" phone, on the User's Phone's page. If ...

Hi Team, I need a notification as a beep sound everytime there is a call waiting on the Queue before the same is answered by the available agent. Currently Ring central doesn't have the same however I have used this functionality with Twilio where...

Option where 1st User can choose to be on the line with BOTH an incoming caller AND a 2nd user to whom the caller would like to speak with. 1st User can introduce the Incoming Caller to the 2nd User (i.e. "Hello I have [Name of Incoming Caller] on...

When adding numbers that need to be blocked from the app (Admin tools > User management > user ext > Screening, Greeting & Hold Music > Blocked Call > Only block these numbers or area codes > Specific numbers), the option to ...

Would like to have a User profile that is used for a Ring Group to have unlimited rings and never go to voice mail.

I'd love the "quote" feature to only include the first line of the message and link back to the original message to see the full content. The log gets pretty clogged up when a message is very long, and people keep quoting multiple quotes after the...

We service our customers on a simi annual basis and we lose the history of our SMS conversations with those customers every few months (it does not show up on the desktop app/mobile app). Currently, we have to start a "new" text conversation every...

it would be really helpful to be able to track my employees while they are in the field via GPS.