All ideas

On the QOS/Calls screen allow the user to add or change fields and allow the data to be exported to be able to analyze QOS issues.

Isaacson Miller would like to be able to turn this feature off so that when participants join they do not get the on hold music.

this will allow me to see what time they queued out and make sure it matches up with tickets or question why they were not queued in if they were not actively working a ticket.

A user was typing a message and a phone call/meeting appeared. One of the keystrokes, not sure which one, instantly declined the call and ended it. The user did not have enough time to verify the incoming call. It would be great to not miss callin...

Our organization fields a number of calls that should be sent directly to a user's voicemail. Currently, our contact center agent has to either blind transfer the call to the user, or call them...confirm it's an unwanted call....then ask the user ...

This is a request raise by our customer and asking to work their analog fax machine without using OBI or ATA

When quoting clients for insurance, I would like to be able to attach a pdf of their quote for them to have, and then message them the quote.

The ability to "build your own" Agent Details widget in Live Reports to show certain agents (vs all agent within a queue) would be a huge help. The limitation of only being able to sort by queue makes it very difficult to hone in on monitoring spe...

Since Ring Central is for calls both incoming and outgoing it would be nice to be able to add contacts that the company uses such as vendors you work with, site contacts, etc.. Currently you can only add "Personal Contacts" which only the user can...

1) For an added ADmin to be able to remove members from the team 2) to import a list of team members to be added It's hard to add/remove members if only team creator is able to do so, as they might not always be available. It's difficult to create...