All ideas

As an administrator , I often get requests to find out what queue multiple staff are in. We have 162 queues and 969 staff so there is no easy way to gather this information.

I don't want the thousands of dollars in bills for employees calling 1-900 numbers from company phones.

I want to know what my admins do inside the https://portal.vacd.biz/manage site. Monitoring calls, running reports, pausing leads. Listing their name, date of action, type of action. They have access to a lot of information in the manage portal so...

It would be more convenient for the customer if the system can allow the same email address to be used as a log in credential even if email address also associated to another account.

A log of employees that have downloaded messages/voicemails. It would help identify inappropriate usage of the files. Help protect employers in data sensitive situations.

The Salesforce adapter is showing the mask option even when it is disabled for the agent. It needs to hide this if it has been disabled in the agent role the way CMax does.

We have a global setup but due to data regulations we want to set access permissions to certain regions and sites, EG UK team can only see the UK sites in the analytics portal. At present, we cannot get this done via the roles. We need to be able ...

Hi , After logging into RingCentral Meetings Desktop app over SSO, it always pulls the name according to my AD Account which is expected. When I create a meeting room, I am able to rename myself as a participant. However, this change will not pers...

Overview can show you all of your user call logs for total calls, Inbound calls and outbound calls. But it only shows you for the whole team. I would like to see an overview for each individual user i have for inbound calls, outbound calls and tot...

It would be great to have the option to enable alerts for users so that if they are being call monitored by someone they hear an audible alert.