Skip to Main Content

All ideas

Showing 5791 of 5791

List all phone queues for a specific person

As an administrator , I often get requests to find out what queue multiple staff are in. We have 162 queues and 969 staff so there is no easy way to gather this information.
Matthew Bressler 11 months ago in RingCentral Admin Portal 0 Under review

Block 1-900 numbers

I don't want the thousands of dollars in bills for employees calling 1-900 numbers from company phones.
Trevor Harrison 11 months ago in RingCentral Admin Portal 0 Under review

Audit Trail Report on Manage admins website

I want to know what my admins do inside the site. Monitoring calls, running reports, pausing leads. Listing their name, date of action, type of action. They have access to a lot of information in the manage portal so...
Ryan Bartlett almost 2 years ago in RingCentral Engage Voice 0 Future consideration

Allowing customers to log in using their email address to a different account even if it is already associated to another account.

It would be more convenient for the customer if the system can allow the same email address to be used as a log in credential even if email address also associated to another account.
Denice Abbey Dizon almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Audit log for voicemail/message downloads

A log of employees that have downloaded messages/voicemails. It would help identify inappropriate usage of the files. Help protect employers in data sensitive situations.
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Salesforce Adapter does not allow the removal of Mask

The Salesforce adapter is showing the mask option even when it is disabled for the agent. It needs to hide this if it has been disabled in the agent role the way CMax does.
Jacob Beach almost 2 years ago in RingCentral Contact Center 0 Future consideration

fine-grain analytics access via custom roles

We have a global setup but due to data regulations we want to set access permissions to certain regions and sites, EG UK team can only see the UK sites in the analytics portal. At present, we cannot get this done via the roles. We need to be able ...
Holger Sell 11 months ago in RingCentral Analytics 1 Already exists

Save renamed participant name for future use

Hi , After logging into RingCentral Meetings Desktop app over SSO, it always pulls the name according to my AD Account which is expected. When I create a meeting room, I am able to rename myself as a participant. However, this change will not pers...
Guest over 2 years ago in RingCentral Meetings & Webinar 0 Future consideration

Overview for each individual user

Overview can show you all of your user call logs for total calls, Inbound calls and outbound calls. But it only shows you for the whole team. I would like to see an overview for each individual user i have for inbound calls, outbound calls and tot...
Guest almost 2 years ago in RingCentral Analytics 0 Under review

Alert users when being monitored

It would be great to have the option to enable alerts for users so that if they are being call monitored by someone they hear an audible alert.
Guest almost 2 years ago in RingCentral Phone 0 Under review