Customer Ideas Portal

We need a translator from time to time, and while Google Translate is not perfect, it would be good enough. You can have Google Translate use audio on the computer speakers, but it doesn't come through in the conversation. Is there a way to make t...

I often refer back to past chats with colleagues and it is very difficult to scroll through the messages with precision using the app (Windows version). First of all, unless I am in tablet mode, it is very hard to grab the scroll handle so you can...

Allow scheduling of meetings without connecting to a calendar. For privacy purposes and confidentiality, I do not want to give access to my outlook calendar.

We have some really long queue names and when I add more than a handful of columns to a queue dashlet the name column shrinks so I can't see the full name. Being able to set the width / percentage would really help

I would like to hear a ring, buzz or some other sound when our queue reaches a certain number so that I can be alerted if I am not actively looking at my dashboard; when I am working on a task or looking at another screen.

Pretty much what the title says: Update Canvas LTI interface to put meetings in both the meetings portion of the course and in the overall Canvas calendar (like Zoom does). This benefits students by giving them a single place to look for all of th...

Request for RCV to support timezone

We want there to be a button on the Operator Agents Count Widget, where we can toggle unavailable agents on and off from the WIDGET GRAPHS. You have this button available for the agent list BUT not on the graphs.

Sometimes you want to write or draw sth on the whiteboard but don't want the others to do it. So the option that allows you to disable writing and drawing on the whiteboard for the participants would be pretty useful.

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