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Faster RC status text switch: provide a menu like when switching presence

For presence, I get a fly-out menu which lets me set a new presence status with one click, at least on the desktop app. For the status text, I always have to click once, which opens a dialog, and then click on the status text I want to display. If...
Michael Schumacher about 1 month ago in RingCentral Web/Desktop App 0 New

Recover deleted messages

unarchive accidentally deleted conversations
Lily Prince about 1 month ago in RingCentral Mobile App 0 New

Multi-User Text

I need a way for multiple agents to be able to see and reply to text messages to a specific number and for the other agents to be able to see whether or not someone has already worked on it. I need to manage over their work on my main company line...
Mitchell Kramps about 1 month ago in RingCentral Web/Desktop App 0 New

Video Calls/Meeting for Microsoft Teams Integration

In really like the current integration with Teams and how it integrates with scheduling perfectly, but I was a bit disappointed to find out that you can't make a video call, only audio. Teams call quality is generally pretty bad and I was hoping t...
Josh Groshak about 1 month ago in RingCentral Integrations 0 New

Add the ability to take ownership of an email if the domain can be verified

I have users that create accounts thinking they are just logging into ringcentral. Once they discover they can't do anything I am not able to allocate them an account because the email is no longer unique. Could there be a way to add an admin the ...
Martin Ruiz about 1 month ago in RingCentral Admin Portal 0 New

Ability to answer calls while on active call on a call queue without upgrading the plan for Call Queue pick up.

Customer said that this is a basic set up that they wanted to happen since it's being done from other companies. Customer doesn't want to upgrade her plan just for this feature.
Tester Account about 1 month ago in RingCentral Phone 0 New

Option to download audio only on video recording

The file for video recordings are too big for my CMR. It would be great if we could download the audio portion of the video meeting only so that we may stay compliant with Medicare to keep the recordingss for 10 years.
Julie Myers about 1 month ago in RingCentral Meetings & Webinar 0 New

hud custom status in Ringcentral app

In the Ringcentral Phone app, you can see the employee's custom status. For example "back on 9/1". In the Ringcentral app, you can only suee a custom status if you click on the employee's initials to see their profile. It would be great if their c...
Tonya Devers about 1 month ago in RingCentral Web/Desktop App 0 New

Incorporating IVR Menu on Missed Calls for Callers to Have Options

This is useful, especially for upmarket accounts that have hundreds of users. Using the IVR Menu and setting it as forward to an extension means hundreds of IVR Menu too, which will be tedeous. There should be a way to let the missed caller choose...
Jorge Mico about 1 month ago in RingCentral Admin Portal 0 New

Link with insightly CRM

Insightly CRM has a large enrollment. We and many others I know use it and need to synchronize with RingCentral
Dan Dellaripa about 1 month ago in RingCentral Mobile App 0 New