All ideas

For presence, I get a fly-out menu which lets me set a new presence status with one click, at least on the desktop app. For the status text, I always have to click once, which opens a dialog, and then click on the status text I want to display. If...

unarchive accidentally deleted conversations

I need a way for multiple agents to be able to see and reply to text messages to a specific number and for the other agents to be able to see whether or not someone has already worked on it. I need to manage over their work on my main company line...

In really like the current integration with Teams and how it integrates with scheduling perfectly, but I was a bit disappointed to find out that you can't make a video call, only audio. Teams call quality is generally pretty bad and I was hoping t...

I have users that create accounts thinking they are just logging into ringcentral. Once they discover they can't do anything I am not able to allocate them an account because the email is no longer unique. Could there be a way to add an admin the ...

Customer said that this is a basic set up that they wanted to happen since it's being done from other companies. Customer doesn't want to upgrade her plan just for this feature.

The file for video recordings are too big for my CMR. It would be great if we could download the audio portion of the video meeting only so that we may stay compliant with Medicare to keep the recordingss for 10 years.

In the Ringcentral Phone app, you can see the employee's custom status. For example "back on 9/1". In the Ringcentral app, you can only suee a custom status if you click on the employee's initials to see their profile. It would be great if their c...

This is useful, especially for upmarket accounts that have hundreds of users. Using the IVR Menu and setting it as forward to an extension means hundreds of IVR Menu too, which will be tedeous. There should be a way to let the missed caller choose...

Insightly CRM has a large enrollment. We and many others I know use it and need to synchronize with RingCentral