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Queue's included in the Download User List File

Call queues were removed from the download user list file in the admin portal. It made documenting the list of Users much easier if it included the call queue's they were assigned to
Ismael Pimentel about 1 year ago in RingCentral Admin Portal 0 Under review

Callback Prompt

Callback prompt feature that alerts a user on the phone to call back, so when they get off the phone, they would have a blinking light and could pick up and call back the person who left you the call back prompt.
Andy Koe about 1 year ago in RingCentral Phone 0 Under review

Increase number of recipients to receive notifications on a message-only extension

It would be really helpful to increase the limit of recipients from 5 - we use this feature for emergency after-hours requests from our clients and as a company focused on tip-top customer service, we would like for all employees to receive these ...
Stuart Hope about 1 year ago in RingCentral Phone 0 Under review

Send calls to Teams in E164 format

Send calls to Teams in E164 format. Teams is expecting calls from Ring Central (direct routing provider) to be sent in E164 format, which is a standard. This would properly resolve numbers to our Teams and Outlook contacts.
Chris Horswill about 1 year ago in RingCentral Phone 0 Under review

Increase Member Limit on Default Team

When signing up for RingCentral, a default team was created for our business. New users are automatically added as they create their RingCentral user accounts. However the default team maxs out at 15 members and will not allow you to add more. Qui...
Rachel Williams about 1 year ago in RingCentral Web/Desktop App 2 Needs more information

Separate Hold Music from Call Flip

Putting someone on hold and playing music is acceptable practice and usually a user will tell the other person on the line that they will be put on hold. A call flip however is primary used by the user to leave the office or return to the office w...
Jorge Urbieta over 2 years ago in RingCentral Phone 1 Future consideration

Indicator on Call logs showing what happened to missed call

we'd like to add a feature wherein admin/users have an option to check in call logs what happen to a call, why it was routed to a voicemail right away specially when call was routed to a call queue sample: an indication showing that the call queue...
Jenny Remolacio about 1 year ago in RingCentral Admin Portal 0 Under review

Show total number of voicemails on RingCentral App

Currently on the Ringcentral App, you can only see a listing of all voicemails that have been received in your Ringcentral App but it does not show you the total number of voicemails. Given that the cap on the maximum amount of voicemails one can ...
Alexandra De La Garza about 1 year ago in RingCentral Web/Desktop App 0 Under review

The capability to move a call queue member from Unavailable to Available.

Sometimes call queue members leave themselves unavailable. We would like the capability to make them available.
James Shaw about 1 year ago in RingCentral Admin Portal 1 Already exists

Need to Disable Users Ability to Pause Call Recordings

As admin, we need to be able to fully control all features. We do not want end users to be able to pause/end Automatic Call Recordings. Also, would like to see notifications if they were allowed and did so.
Scott Colby about 1 year ago in RingCentral Admin Portal 0 Under review