All ideas

When looking at analytics, I want to see how many calls were taken/made by active user-not just enabled. I would also like to see it by department, (how many for Customer Service, how many by Logistics, etc).

It would be great to have a button to navigate from LOB analytics to the Admin home page. There seems to be a bug as the Admin page has not been loading.

I would like to be able to assign a user template to a user using the API. This would save manual time needed after a user has been created with the API

There should be a template option available for Polling under the Meetings settings in service web. That way, the same polls can be uploaded to multiple RC Meetings. This will save the host of the meeting time when it comes to creating polls for m...

Rather than ask each time I submit a case about my time zone, email/ phone preference, or if the data is correct -- simply establish a default info set-up by user, so we don't have to enter the same info, every case. Thanks

Ability to remove number from an existing group SMS. Currently, it is not possible to edit the number on the existing group SMS. It would be easy if it will have that option instead of creating a new one. Hope you can consider.

On the QOS/Calls screen allow the user to add or change fields and allow the data to be exported to be able to analyze QOS issues.

Isaacson Miller would like to be able to turn this feature off so that when participants join they do not get the on hold music.

when setting up a webinar, can we do it in dual language, attendee calls x number for English or x number for French? This is important becasue it's Law here in Canada to service french audiance in FR language.

When making multiple calls in succession, the user can prepare for the next call so they just click one button after disconnecting the current call. We had this feature with our previous phone system and those who do lots of outgoing calls miss it.