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Percentage should be based on active users not enabled users.

When looking at analytics, I want to see how many calls were taken/made by active user-not just enabled. I would also like to see it by department, (how many for Customer Service, how many by Logistics, etc).
Guest over 1 year ago in RingCentral Analytics 1 Future consideration

Navigation from Analytics and reporting to admin

It would be great to have a button to navigate from LOB analytics to the Admin home page. There seems to be a bug as the Admin page has not been loading.
Guest over 1 year ago in RingCentral Analytics 0 Under review

Ability to Assign User Templates via API

I would like to be able to assign a user template to a user using the API. This would save manual time needed after a user has been created with the API
Melanie Kovacs over 1 year ago in Developer Platform and APIs 0 Under review

Template for Polling - RC Meetings

There should be a template option available for Polling under the Meetings settings in service web. That way, the same polls can be uploaded to multiple RC Meetings. This will save the host of the meeting time when it comes to creating polls for m...
Hannah Tieu about 3 years ago in RingCentral Meetings & Webinar 1 Future consideration

Default User Settings when submitting Cases in RC Support

Rather than ask each time I submit a case about my time zone, email/ phone preference, or if the data is correct -- simply establish a default info set-up by user, so we don't have to enter the same info, every case. Thanks
Martin Thompsen over 1 year ago in RingCentral Admin Portal 1 Under review

Ability to remove number from an existing group SMS

Ability to remove number from an existing group SMS. Currently, it is not possible to edit the number on the existing group SMS. It would be easy if it will have that option instead of creating a new one. Hope you can consider.
Jessa Remo over 2 years ago in RingCentral Admin Portal 0 Under review

QOS/Calls: Allow to add/change fields and export data for analysis

On the QOS/Calls screen allow the user to add or change fields and allow the data to be exported to be able to analyze QOS issues.
Guest over 2 years ago in RingCentral Analytics 0 Under review

Turn Off On hold music globally for Ring Central Audio Conference

Isaacson Miller would like to be able to turn this feature off so that when participants join they do not get the on hold music.
Guest about 3 years ago in RingCentral Phone 1 Under review

Multiple Numbers for Multiple Languages When Joining RingCentral Webinar

when setting up a webinar, can we do it in dual language, attendee calls x number for English or x number for French? This is important becasue it's Law here in Canada to service french audiance in FR language.
Abdullah Saeed over 1 year ago in RingCentral Webinar 1 Under review

Allow User to have 2nd field to enter phone number to call next after current call is ended.

When making multiple calls in succession, the user can prepare for the next call so they just click one button after disconnecting the current call. We had this feature with our previous phone system and those who do lots of outgoing calls miss it.
Sunshine Weihert over 1 year ago in RingCentral Phone 1 Under review