Customer Ideas Portal

With video content creation, podcasts and multi-media videos being more important it would be a huge time saver to export recorded videos directly to Descript. This is the biggest podcast editing app. And they have direct integration with other pl...

Allow users to record snippets of calls. If we turn on that ALL calls are recorded, it removes ability for agent to record snippets.

In the Agent view, Chat stream, the chats are displayed with a timestamp. But this timestamp only includes the time rather than time + date. We need the date to be displayed for the timestamp to have any meaning/use.

Our version of EngageVoice is integrated with SalesForce via an App and we are unable to pull Call Logs for our Agents. I would like the functionality of pulling Agent Call Logs to be implemented into our version of EngageVoice that is integrated ...

I would like to see the status of selected agents. Adding a filter option to only see selected agents by name, by department or by job title.

Currently, when adding a phone/device to RingCentral, we provide the device's MAC address, since the phone/device is provisioned through the RC provisioning service/server, there may be a way to retrieve and pass that info to a widget or a report.

Share Daylite contacts (People & Companies) with Google based on a Group.

This user pretty much laid it out https://community.ringcentral.com/questions/98562/whisper-in-ivrcould-i-set-up-a-whisper-in-the-ivr.html Wanted to make sure it was entered as an idea. Our aim is to provide the best possible service, so knowing t...

I want to know what my admins do inside the https://portal.vacd.biz/manage site. Monitoring calls, running reports, pausing leads. Listing their name, date of action, type of action. They have access to a lot of information in the manage portal so...