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Record separate files for each live feed in RC Meetings

I use the RC Meeting recordings for Youtube videos and other media. I'd like the option to separate out each participants video feed into it's own video file. A second or other option would be to be able to override the Active Speaker recording fe...
Jordan Brewer about 2 years ago in RingCentral Meetings & Webinar 0 Future consideration

adjust length of time before an extension-to-extension call times out while dialing

We use 3-digit office extension numbers. if you pause for a few seconds while direct-dialing another extension the call will time out. I want to be able to adjust the length of time to complete a 3-digit extension dial to 5, 10 and 15 seconds.
Guest about 2 years ago in RingCentral Phone 0 Future consideration

Add Custom Roles to Standard Subscription Tier

Custom roles and permissions are currently available only for RingCentral Office Premium and Ultimate subscribers. That should be a standard feature and should be available to Standard subscribers. Not having access to custom roles limits our abil...
Guest about 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Join Meetings from Taskbar

Similar to the windows search bar - allow the user to place a join meeting bar in the task bar. I join 5-6 meetings a day, often from Outlook invites. Instead of copying/clicking the link and opening a browser, or locating the RC meetings app whic...
Guest about 2 years ago in RingCentral Meetings & Webinar 0 Future consideration

Notify when contact comes online

Add a system notification (that users have the option to disable) to announce that a contact is Online.
Kyle Heney about 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Add 2 minutes option to after queue call work time.

Currently, the options to set the after queue call work time for a specific queue, under "Wait Settings"/"After last call is ended, agent will be available for the next call within" does not include 2 minutes. See attached screenshot. This is to r...
Guillermo Fuentes about 2 years ago in RingCentral Phone 0 Future consideration

Allow for both selected and fillable fields for status to be visable in the Bridge OC

Currently there is a field in Ring Central that allows for users to set their status to in a meeting or Out of office, as well as a fillable field where you can write notes alerting internal users of important details. These fields are unavailable...
Guest about 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Add additional Admin roles to Bridge OC

I am a Call Center Manager who was given Manager Admin access in Ring Central but that access role does not feed into the Bridge Operator Console program thus rendering me incapable of listening to calls or managing who is and who is not receiving...
Guest about 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Ability to Save Participants number as Contact for future Meetings if they dialed-in by Phone

Ability to Save Contacts in the RingCentral Meetings, especially for those who joined in by Phone. This will help Host to identify the participants in the future Meetings if they join in again by Phone.
Guest about 2 years ago in RingCentral Meetings & Webinar 0 Future consideration

Revoke Agent Access to Delete Call Logs

Revoke Agent Access to Delete Call Logs - we do not want agents to have this kind of access as we would want to audit all of our calls
Guest about 2 years ago in RingCentral Web/Desktop App 0 Future consideration