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Call Waiting for iOS/Android

Can you add call waiting for RC Phone app on Android/iOS? Right now just receiving missed call prompt which makes it appears like users are avoiding calls
Guest over 2 years ago in RingCentral Phone 0 Future consideration

Inactive queue skipping

When the queue has no active members, it should be skipped, rather than the system polling and confirming that the queue is empty and forcing callers to wait while the system performs that check.
Mike Arneson over 2 years ago in RingCentral Phone 0 Future consideration

Save glip app fax contact using company name

When adding a contact in the glip desktop app, if you enter the company's name under "Company Name", it will not populate when sending a new fax and searching for the name. It will work if you enter the company's name under "First Name".
Guest over 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Dial by last name- 2 letters

We have a manager who only has two initials in his last name. The phone system will not recognize it as a last name because it is only two initials.
Guest over 2 years ago in RingCentral Phone 0 Future consideration

Record separate files for each live feed in RC Meetings

I use the RC Meeting recordings for Youtube videos and other media. I'd like the option to separate out each participants video feed into it's own video file. A second or other option would be to be able to override the Active Speaker recording fe...
Jordan Brewer over 2 years ago in RingCentral Meetings & Webinar 0 Future consideration

adjust length of time before an extension-to-extension call times out while dialing

We use 3-digit office extension numbers. if you pause for a few seconds while direct-dialing another extension the call will time out. I want to be able to adjust the length of time to complete a 3-digit extension dial to 5, 10 and 15 seconds.
Guest over 2 years ago in RingCentral Phone 0 Future consideration

Add Custom Roles to Standard Subscription Tier

Custom roles and permissions are currently available only for RingCentral Office Premium and Ultimate subscribers. That should be a standard feature and should be available to Standard subscribers. Not having access to custom roles limits our abil...
Guest over 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Join Meetings from Taskbar

Similar to the windows search bar - allow the user to place a join meeting bar in the task bar. I join 5-6 meetings a day, often from Outlook invites. Instead of copying/clicking the link and opening a browser, or locating the RC meetings app whic...
Guest over 2 years ago in RingCentral Meetings & Webinar 0 Future consideration

Notify when contact comes online

Add a system notification (that users have the option to disable) to announce that a contact is Online.
Kyle Heney over 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Add 2 minutes option to after queue call work time.

Currently, the options to set the after queue call work time for a specific queue, under "Wait Settings"/"After last call is ended, agent will be available for the next call within" does not include 2 minutes. See attached screenshot. This is to r...
Guillermo Fuentes over 2 years ago in RingCentral Phone 0 Future consideration