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Allow the function "Create Call Log" to be disabled on RingCentral For Salesforce.

Some people may need it, however, for customers that have a heavy volume of outbound calls, it is inefficient, if the back button still needs to be pressed, in order to make another outbound call.
Guest over 1 year ago in RingCentral Integrations 0 Under review

E164 Number Format - would like it to be on for all countries

Customer would like the E164 format to be on for all countries so the user experience is the same
Ty Stephens over 1 year ago in RingCentral Phone 0 Under review

Ability to hard-code / specify the name for the welcome email instead of using the Admin User's name in Service Web

At present users are receiving emails from an admin's name they do not recognise and it does not look professional (almost spam). Please allow us to hardcode the name within the email so it looks more familiar. E.g. Hi xxx Your IT Team are invitin...
Ty Stephens over 1 year ago in RingCentral Admin Portal 0 Under review

Function to swap from phone call to video call

I think it would be a good idea if calling internal colleagues in ring central to be able to make a video call or be able to in a phone call a trigger button to make the call a video call, rather than having to hang up and a arrange a separate cal...
Guest over 1 year ago in RingCentral Web/Desktop App 2 Already exists

Requesting feature to add more that 3 members to a ring group and to ring at the same time

Requesting feature to add more that 3 members to a ring group and to ring at the same time
Guest over 1 year ago in RingCentral Admin Portal 1 Already exists

Ring groups and call queues should follow phone numbers and extensions, NOT APP LICENSES.

We are in a large enterprise where RC Phone licenses are often recycled. While it is true that with due diligence a terminated employee would be removed from their ring groups, this doesn't happen yet as often as it should. So, their license is di...
Guest over 1 year ago in RingCentral Phone 0 Under review

Android App UConnect Bluetooth support

Teams, Voice, Phone, and all of my other audio apps can interface with my car's built-in UConnect audio system, but not RingCentral. It would be really neat if RingCentral added this support so I don't have to take RingCentral calls on speaker.
David Epperson over 1 year ago in RingCentral Mobile App 0 Under review

Create folders for fax

It would be helpful if I was able to create folders on the fax tab to separate faxes by day month and even year as well as importance of the received fax. This will be helpful in terms of not deleting previous faxes that have been received and not...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Options to change to the classic view style

I really would like the option to have the info bar to be at the bottom of the screen I also really like to have my contacts/favorites open on the side no matter what screen I go into so I can know who is available and who isn't when I transfer a ...
Linnea Hedren over 1 year ago in RingCentral Web/Desktop App 0 Will not implement

Add ability to scroll through conversations with keyboard

Right now it's hard to scroll through conversations with the mouse or laptop mouse pad. Normally this is something in other apps that you can use the down button, but for this it does not work.
Guest over 1 year ago in RingCentral Web/Desktop App 1 Under review