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Abililty to use template to update Conference Number on the account

Currently, the only way to update a conference number, either an admin or the end user will need to go to the extension and update it one at a time. The ask is to allow a template to be build to apply a conference # to mutliple users or to the ent...
Stacey Soubbotna over 2 years ago in RingCentral Admin Portal 1 Under review

User reports - User Hours

When Exporting a list of users- Report should include "user hours"
Josh Seibert over 1 year ago in RingCentral Analytics 1 Already exists

Alert for Fax failures

It would be helpful to be able to set up notification alerts for when a fax doesn't come in or go out correctly.
Guest over 2 years ago in RingCentral Analytics 0 Under review

Allow intercom to be used with presence - will allow intercom to work without entering extension number

For larger organizations, it is impossible to remember everyone's extension. For transferring calls, we can simply press the button for the user we wish to transfer the call to, and with presence it will blind transfer to that user. This way we on...
Guest over 2 years ago in RingCentral Phone 1 Under review

Delete Call Queue Member Confirmation

No description provided
Guest about 3 years ago in RingCentral Phone 1 Under review

Report to show availability for calls for team members

I would like to see how much time team members have their status on available during the working day.
Jennifer Thoele over 1 year ago in RingCentral Admin Portal 0 Under review

Dropped Call Reason

I would love to see a Dropped Call / Contact End Reason Report so if patients or customers complain of a disconnected call we can find out what happened.
Phonehub 1 - Potaia over 2 years ago in RingCentral Analytics 0 Under review

Need a "SEARCH" section/option on the configuration and setup page in the the "Admin Portal" and "My Extension" pages!

I have had to go to Google to find out the information about setting up our new phone system, and MANY times the Google information is "out of date". ALSO, the support team has a hard time understanding my questions, and has been little or "NO HEL...
Office Manager over 1 year ago in RingCentral Phone 1 Under review

Report Filters/how long or oftenpeople are logged into the queue

When we Subscribe to the report on one of our Filters it would be great if we get the columns that were selected for that filter. Also would be nice to see how often someone was logged in or toggled into the queues!
Guest over 1 year ago in RingCentral Analytics 1 Planned

Control Bandwidth Utilization with RCV

Understand how bandwidth utiliization is being driven - For RCV, is there anything to control bandwidth utilization for video streams?
Rona Orenstein over 2 years ago in RingCentral Video 0 Under review