Customer Ideas Portal

Currently, the only way to update a conference number, either an admin or the end user will need to go to the extension and update it one at a time. The ask is to allow a template to be build to apply a conference # to mutliple users or to the ent...

When Exporting a list of users- Report should include "user hours"

It would be helpful to be able to set up notification alerts for when a fax doesn't come in or go out correctly.

For larger organizations, it is impossible to remember everyone's extension. For transferring calls, we can simply press the button for the user we wish to transfer the call to, and with presence it will blind transfer to that user. This way we on...

I would like to see how much time team members have their status on available during the working day.

I would love to see a Dropped Call / Contact End Reason Report so if patients or customers complain of a disconnected call we can find out what happened.

I have had to go to Google to find out the information about setting up our new phone system, and MANY times the Google information is "out of date". ALSO, the support team has a hard time understanding my questions, and has been little or "NO HEL...

When we Subscribe to the report on one of our Filters it would be great if we get the columns that were selected for that filter. Also would be nice to see how often someone was logged in or toggled into the queues!

Understand how bandwidth utiliization is being driven - For RCV, is there anything to control bandwidth utilization for video streams?