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Linking customer data base

I am running small business. Set up Extention 1 for Sales, 2 for Support and 3 for Emergency. When customer called, I manually save, but it is not linking all extension no. For example, customer called Extention 1...I save it manually their contac...
Emergency Support about 1 year ago in RingCentral Admin Portal 0 Under review

Messaging Chat to the foreground

It would be really helpful if a notification popped up when an interoffice message is sent. (For example, in Microsoft Teams). When we receive a phone call the dial box pops up so we know to answer the phone. Right now, if someone sends a message,...
Carly Garzella about 1 year ago in RingCentral Web/Desktop App 0 Under review

See all participants on one page

It would be nice to see meeting faces as bubbles similar to the iwatch layout combined with facetime format. Were the bubble gets bigger for the speaker. An option that can be turned off and switched back to multi-page view
Maumar Alibaksh about 1 year ago in RingCentral Video 0 Under review

Update Filter by Department Option within Users with Extensions to allow filter of users without Department set

Allow us IT admins to filter our users by those who don't have the department set. This allows us to better manage new user setups who may not be allocated to a team at setup stage, but allows us to easily see who needs adding to a department stil...
Matthew Lamb about 1 year ago in RingCentral Admin Portal 0 Under review

Add files functionality to video calls

It would be useful to be able to attach files to participants while in video calls. Attaching from devise AND/OR google account would be ideal
Chipo Nyambuya (she, her) about 1 year ago in RingCentral Video 0 Under review

Need ability to turn off texting capability for users.

We recently cancelled ZipWhip texting because we wanted our locations to become more customer focused and talking to caregivers/families over the phone.
James Shaw about 1 year ago in RingCentral Web/Desktop App 1 Already exists

Queue's included in the Download User List File

Call queues were removed from the download user list file in the admin portal. It made documenting the list of Users much easier if it included the call queue's they were assigned to
Ismael Pimentel about 1 year ago in RingCentral Admin Portal 0 Under review

Callback Prompt

Callback prompt feature that alerts a user on the phone to call back, so when they get off the phone, they would have a blinking light and could pick up and call back the person who left you the call back prompt.
Andy Koe about 1 year ago in RingCentral Phone 0 Under review

Increase number of recipients to receive notifications on a message-only extension

It would be really helpful to increase the limit of recipients from 5 - we use this feature for emergency after-hours requests from our clients and as a company focused on tip-top customer service, we would like for all employees to receive these ...
Stuart Hope about 1 year ago in RingCentral Phone 0 Under review

Send calls to Teams in E164 format

Send calls to Teams in E164 format. Teams is expecting calls from Ring Central (direct routing provider) to be sent in E164 format, which is a standard. This would properly resolve numbers to our Teams and Outlook contacts.
Chris Horswill about 1 year ago in RingCentral Phone 0 Under review