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Answered calls vs. opportunities on separate rows.

Could we display the Answered calls vs. opportunities on separate rows for each agent? Currently it looks like a part of the total because it is on the same row.
Jose Torres 6 months ago in RingCentral Analytics 0 Under review

Report for Incomming and outgoing video calls for each user

We have users engaged in Ring Central video calls intercompany more than the voice calls so really feel analytics that could help see the logs and reports of both incomming and out going video calls by each user. This will help understand if speci...
Muhammad Bilal 6 months ago in RingCentral Analytics 0 Under review

Remote Dialing of Desk Phone

The RingCentral App has integrations for web browsers and the ability to click to dial the phone app from a computer. An additional great addition would be to be able to click to dial the desk phone. We use YeaLink phones, and I know they have the...
Dean Fankhauser 6 months ago in RingCentral Phone 0 Under review

Limit the number of voicemail messages allowed

We get a VERY high call volume to our emergency assistance extensions. Too many to be able to return their calls. So we would like to change the max voicemail message allowed to 40. So if a caller wants to leave a voicemail message and the mailbox...
Angie Grantland 6 months ago in RingCentral Phone 0 Under review

Voicemail notification on Yealink 48S phone

Right now I only get an indication on my Yealink desktop phone that i have missed calls. I would like a separate notification on my desktop phone that would tell me if any of those missed calls left a voicemail.
Tom Kelly 6 months ago in Hardware 0 Under review

In CX1 Supervisor, Be able to active assign Skills.

In CX1, ACD, Skills or User, you can have a skill assign to a agent, but not activated. this makes it easy to active a skill for a agent when needed. In CX1 in Supervisor, When trying to do the same thing. the skill is not there in either assign o...
Mike Nilson 6 months ago in RingCentral Contact Center 0 Under review

Call reporting

I would like to see reporting with calls that are connected but a way to determine they spoke with a customer, not just call connected, that could just be it went to voicemail. It is better recorded keeping and holding employees accountable for th...
Gina Harmon 6 months ago in RingCentral Admin Portal 0 Under review

need to be able to distinguish which line is being called

My RC account gave me a main line and then a direct dial number. System currently set up such that the caller ID bar which displays when you get a call does not distinguish whether the caller is calling the general line of my direct dial line. App...
Joseph Villanueva 6 months ago in RingCentral Mobile App 0 Under review

Global Missed Call notifications

I would like to be able to set up a global missed call notification emails to go out to my customer care team so they can know when call are being missed on any future and current number in my organization
Dylan Howe 6 months ago in RingCentral Admin Portal 0 Under review

An option to edit/customize the "to" field when sending fax.

To reflect the recipient's name in the cover page even without saving the recipient's fax number in the contacts.
Lynce Andres 6 months ago in RingCentral Web/Desktop App 0 Under review